Life Flight Network Careers

The Fixed Wing Pilot is responsible for safely operating Pilatus aircraft to facilitate the transport of critically ill and/or injured patients. The fixed wing pilot will possess strong leadership skills and the ability to communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations. The fixed wing pilot will be required to work varied shifts and may be required to be available for on call shifts. All Pilots will be required to attend Flight Safety Training and will sign a Training and Tuition Agreement form.

*This position may be eligible for a sign on bonus of $7,500.

Qualifications

• High School diploma or equivalent required, Bachelor’s Degree in Aviation or related field preferred
• Minimum of 6 years’ experience as a professional pilot
• FAA Airline Transport Pilot certificate preferred, but not required, must obtain within first year of employment, training provided.
• 2500 hours PIC time Airplane
• 1000 hours in an aircraft with retractable gear
• 1500 Turbine hours
• 500 hours in a turbo prop aircraft
• 250 hours instrument time
• 250 hours of unaided night time experience
• 25 hours operating a PC-12 and successful completion of ground and flight school within last 12 months preferred
• Recent air medical transportation experience preferred
• Mountain experience preferred
• Current FAA First class flight physical
• Proficient in Microsoft Office Suite
• Ability to communicate both verbally and written
• Customer service skills, with the ability to communicate effectively with all levels of organization

JOB SUMMARY:

The Rotor Wing Mechanic provides onsite maintenance support for Life Flight Network (LFN) aircraft including management of base inventory, planning and scheduling aircraft maintenance, maintenance of the base library and LFN owned ground support equipment. This position is also responsible for aviation maintenance including assisting in planning, evaluating, developing, implementing and maintaining services for LFN in compliance with LFN’s FAA Part 135 air carrier certificate.

QUALIFICATIONS:

• Completion of two years of an Aviation Science trade or vocational school, or equivalent combination of education and experience
• Five years as Airframe and Powerplant Mechanic
• Airframe and Powerplant Certification
• Inspection Authorization Certification preferred
• Responsible for having a thorough knowledge of Federal Aviation Regulations
• Three years of FAR 135 turbine rotorcraft maintenance experience
• Three years’ experience working for an EMS helicopter program preferred
• Maintenance experience on AW119 desirable
• Proficient in Microsoft Office Suite
• Analytical abilities sufficient to handle complex technical and administrative issues
• Ability to build and maintain positive relationships with internal and external customers
• Strong work ethic with team-oriented approach
• Must pass background check and pre-employment DOT drug test
• Ability to work overtime, evenings, and weekends as needed
• Excellent verbal and written communication skills
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Able to take initiative, creating, implementing and improving procedures

Travel by personal or company vehicle throughout LFN’s service area is required. Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Inspect and repair aircraft parts, components, and systems.
• Perform scheduled and unscheduled maintenance on aircraft, aircraft systems and parts for base operations
• Perform inspections of completed work, aircraft systems, and parts based on aircraft schedule
• Update and maintain maintenance manuals, service bulletins, parts books and regulatory updates, and other technical directives
• Coordinate ordering, shipping, receiving of parts, supplies, tools, and warranty claims parts
• Clean and maintain interior and exterior of aircraft
• Coordinate aircraft maintenance schedules with assistance from the Maintenance Manager
• Maintain upkeep of work area, materials and tools
• Prepare and maintain documentation related to work activities in accordance with regulations and company policy
• Ensure all maintenance is accomplished and documented correctly
• Analyze and troubleshoot technical/inspection issues, providing guidance and resolution of problems
• Apply mathematical and analytical skills to duties
• Awareness and support of LFN goals through participation in continuous quality management
• Perform other duties as required

Qualifications

• Airframe and Powerplant Mechanic

The Flight Nurse is responsible for working with the Flight Paramedic in the delivery of advanced critical care to patients of the Life Flight Network. The Flight Nurse assumes and is ultimately responsible for all direct patient care in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• Minimum of three (3) years of ICU/ED/Trauma experience within the last ten (10) years.
• Previous flight experience preferred.
• Flight experience can be substituted year for year for the ICU/ED/Trauma requirement.
• Current licensure and/or certification as listed below:
  • RN license as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Pediatric Advanced Life Support (PALS)
  • Neonatal Resuscitation Program (NRP)
  • Transport Professional Advanced Trauma Course (TPATC) or Trauma Nursing Core Curriculum (TNCC)
  • Must have successfully completed the TPATC course prior to assuming independent duties; thereafter either TPATC or TNCC (or equivalent) must be current
  • Certified Emergency Nurse (CEN) or Critical Care Nurse (CCRN) until certified as a Flight Registered Nurse (CFRN)
• Must obtain certification as a CFRN within one year of hire
• Completion of Department of Transportation Air Medical Curriculum within six months of hire
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Flight Paramedic is responsible for working with the Flight Nurse in the delivery of advanced critical care to patients of Life Flight Network. The Flight Paramedic renders patient care in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent.
• Minimum (3) years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Neonatal Resuscitation Program (NRP)
• Completion of Department of Transportation Air Medical Curriculum within six months of hire date
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Ground Paramedic is responsible for delivery of care to patients of the Life Flight Network. The Ground Paramedic provides patient care and safely operates ground ambulances, in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent
• Minimum three years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Neonatal Resuscitation Program
  • State issued driver’s license with an insurable driving record
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

JOB SUMMARY:

The Hangar Mechanic provides onsite maintenance support for Life Flight Network (LFN) aircraft including management of inventory, planning and scheduling aircraft maintenance, maintenance of the base library and LFN owned ground support equipment. This position is also responsible for aviation maintenance including assisting in planning, evaluating, developing, implementing and maintaining services for LFN in compliance with LFN’s FAA Part 135 air carrier certificate. This position will be on a swing shift schedule.

 QUALIFICATIONS:

•  Completion of two years of an Aviation Science trade or vocational school, or equivalent combination of education and experience
• Three years as Airframe and Powerplant Mechanic
• Airframe and Powerplant Certification
• Inspection Authorization Certification preferred
• Responsible for having thorough knowledge of Federal Aviation Regulations
• Three years of FAR 135 turbine fixed wing/rotorcraft maintenance experience preferred
• Three years’ experience working for an EMS aviation program preferred
• Maintenance experience on AW119 desirable
• Maintenance experience on PC12 desirable
• Sheet metal/composites experience preferred
• Proficient in Microsoft Office Suite
• Analytical abilities sufficient to handle complex technical and administrative issues
• Ability to build and maintain positive relationships with internal and external customers
• Strong work ethic with team-oriented approach
• Must pass background check and pre-employment DOT drug test
• Ability to work overtime, evenings, and weekends as needed
• Excellent verbal and written communication skills
• Superior customer service skills and the ability to communicate effectively at  all levels within the organization
• Able to take initiative to create, implement and improve procedures
• Travel by personal or company vehicle throughout LFN’s service area is required. Some travel will require overnight stays. Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Inspect and repair aircraft parts, components, and systems
• Perform scheduled and unscheduled maintenance on aircraft, aircraft systems and parts for base operations
• Perform inspections of completed work, aircraft systems, and parts based on aircraft schedule
• Update and maintain maintenance manuals, service bulletins, parts books and regulatory updates, and other technical directives
• Coordinate ordering, shipping, receiving of parts, supplies, tools, and warranty claims parts
• Clean and maintain interior and exterior of aircraft
• Coordinate aircraft maintenance schedules with assistance from the Lead Aircraft Mechanic
• Maintain upkeep of work area, materials and tools
• Prepare and maintain documentation related to work activities in accordance with regulations and company policy
• Ensure all maintenance is accomplished and documented correctly
• Analyze and troubleshoot technical/inspection issues, providing guidance and resolution of problems
• Apply mathematical and analytical skills to duties
• Awareness and support of LFN goals through participation in continuous quality management
• Additional duties as assigned, include maintaining the hangar and shop area and ensuring it is clean and orderly, assisting in aircraft reconfigurations, keeping the exterior of the aircraft clean and assisting the Maintenance Shop Manager as needed.

The Director of Clinical Education is responsible for managing the development, initiation, and oversight of initial and ongoing clinical education for all clinical crew members. This position is responsible for ensuring Clinical Education Managers maintain required standards and competencies in accordance with accreditation standards , LFN policies, and clinical agreements. This position is also responsible for ensuring Clinical Education Managers and the Clinical Training Manager effectively communicate LFN standards to new clinical crew members  during the orientation period while these new employees report directly to the Clinical Education Department. The Director of Clinical Education reports to the Chief Clinical Officer and performs Flight Nurse Flight Paramedic, or Flight Respiratory Therapist duties.

QUALIFICATIONS:

• Bachelor’s degree in a healthcare or management related field required. A Master’s degree in a healthcare or management related field is strongly preferred
• Current instructor status in BLS, ACLS, PALS, NRP and PHTLS preferred
• 5 years of Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist experience strongly preferred, 3 years required.
• 5 years pre-hospital Clinical Education experience required
• Meets qualifications of Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist and maintains current applicable state credentials
• Proficient in Microsoft Office
• Demonstrated positive interpersonal and communication skills with co-workers, patients, families, physicians and the community

• Complies with weight restrictions (maximum 250 pounds, fully outfitted to perform the job)

• Demonstrated knowledge of operations, including staffing, scheduling, and staff development
• Strong communication and leadership skills with a willingness to lead by example

The Clinical Training Manager is responsible for facilitation of   occurring monthly. The Clinical Training Manager will identify and implement ongoing internal training needs under the direction of the Director of Clinical Education. The Clinical Training Manager reports to the Director of Clinical Education and performs Flight Nurse Flight Paramedic, or Flight Respiratory Therapist duties.

QUALIFICATIONS:

• Bachelor’s degree in Healthcare or related field required
• Current instructor status in BLS, ACLS, PALS, NRP and PHTLS preferred
• 3 years of Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist experience required.
• 2 years Clinical Education experience required
• Meets qualifications of Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist and maintains current applicable state credentials
• Proficient in Microsoft Office
• Demonstrated positive interpersonal and communication skills with co-workers, patients, families, physicians and the community
• Demonstrated knowledge of operations, including staffing, scheduling, and staff development
• Strong communication and leadership skills with a willingness to lead by example
• Complies with weight restrictions (maximum 250 pounds, fully outfitted to perform the job)
• Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy requirements and able to travel whenever and wherever business needs necessitate

The Operational Control Center Specialist (OCS) is responsible for coordinating and following to conclusion all aspects of Life Flight Network aviation transports in conjunction with Communication Specialists, established protocols and procedures and with safety as the highest priority. The OCS is responsible for succinctly and professionally communicating with flight crew, weather services, communications centers, hospitals, FBOs, and other stakeholders.

General Accountabilities and Essential Functions:

• Ensure safe and efficient dispatch of aircraft
• Continuous monitoring of weather for all regions Life Flight Network services
• Provide weather updates to flights in progress
• Completes preflight risk assessment and verifies compliance on all submitted risk assessments prior to aircraft departure
• Coordinates services needed for flights in progress (fuel, hangar space, flight authorizations thru restricted areas)
• Obtain and accurately relay necessary information to Life Flight Network aircraft.
• Remain at console while any Life Flight Network aircraft has rotors or propellers spinning or any flight crew is on standby
• Remain on duty until relief is briefed and ready to begin shift
• As events occur, accurately, completely, uniformly, and legibly records all aspects of service requests within the electronic dispatch software
  and/or on the appropriate forms
• Understand and utilize all appropriate features of radio, telephone equipment and other equipment updates as they are installed
• Understand and utilize available mapping resources necessary for plotting service-request locations
• Proactively maintain thorough familiarization with geographical areas served by Life Flight Network
• Verify accuracy of all FAA documents and maintain records for required period as defined by the FAA

Qualifications

• High School Diploma or equivalent
• FAA Aircraft Dispatcher Certification preferred
• Knowledge of FAA and other regulatory requirements
• Previous air medical pilot or dispatch experience required
• Must be able to respond quickly and prioritize in a rapidly changing environment while maintaining a professional demeanor
• Excellent written and verbal interpersonal communication skills
• Ability to pass written and practical testing upon completion of required training

JOB SUMMARY: The Maintenance Planner is responsible for working with Maintenance Managers and the DOM to coordinate logistical needs and facilitate scheduled and unscheduled maintenance.

QUALIFICATIONS:

• Bachelor’s degree in Aviation Management, Maintenance or Technology or a related field, or equivalent combinations of education and experience required
• 3 years’ experience in planning maintenance for Part 135 Operations strongly preferred
• Proficient in Microsoft Office
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Airframe and Powerplant Certification or 3 years' experience in Aviation Maintenance Planning required. 

Travel by personal or company vehicle throughout LFN’s service area is required. Must possess a valid driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Drivers Policy requirements.

REQUIRED SKILLS:

• Able to multi-task in a fast paced, high-growth environment and consistently meet deadlines and goals
• Proactive and self directed with the ability to work with a team and autonomously
• Strong organizational and analytical skills with a high attention to detail and accuracy
• Excellent communication and interpersonal skills both written and oral with the ability to communicate effectively and efficiently
• Ability to handle highly confidential, sensitive and non-routine information using discretion and judgment

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Track and coordinate company tooling needs, including tool calibration, to facilitate upcoming maintenance events and ensure all tooling is onsite for scheduled maintenance events
• Work with vendors to streamline and schedule rotable cores turnaround
• Work with Parts/Purchasing departments to help ensure correct parts are ordered and received onsite for scheduled maintenance
• Be the point of contact for all Original Equipment Manufacturers to help facilitate rental components and the repair of LFN owned components
• Research and provide costs for SB/ SL/ AD for fleet implementation
• Point of contact for insurance or damage claims related to parts/aircraft
• Ensure aircraft and engine agreements remain current in regards to rentals/leases, etc.
• Ensure continuous product improvement with OEMs to include Major/Minor Modifications, Major Repairs and STC installations
• Perform other related tasks as assigned

The EMT is responsible for delivering timely, safe, and compassionate care to patients of Life Flight Network within their scope of practice. The EMT safely operates ground ambulances in accordance with the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent
• Minimum of 2 years' experienced as a licensed driver or operator
• Current licensure and/or certification as listed below:
  • State EMT-Basic or Intermediate / Advanced as appropriate to assigned location
  • Basic Life Support (BLS)
  • State issued driver’s license with an insurable driving record
• Ability to communicate and work with a variety of people, one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

The Communications Specialist is responsible for receiving, coordinating and following through to conclusion all requests for assistance involving Life Flight Network by using established protocols and procedures, always keeping in mind the importance of exemplary customer service. The Communications Specialist will be responsible for succinctly and professionally communicating with sending and receiving facilities and their transfer centers (if applicable), Life Flight Network medical staff, 911 centers and other members of the EMS community.

Qualifications

• High School Diploma or equivalent
• NAACS certificate required within 1 year from date of hire
• Strong customer service skills
• Previous air medical dispatch experience strongly preferred
• Two years' experience in police, fire or medical emergency dispatch preferred
• Two way radio proficiency
• Skilled in multi-line phone systems
• Ability to respond quickly and prioritize duties in a rapidly changing environment while maintaining a professional demeanor
• Excellent written and verbal interpersonal communication skills primarily via e-mail and phone
• Intermediate knowledge of MS Office and general computer skills
• Emergency medical technician a plus

The Maintenance Training Manager will be responsible for planning, facilitating and designing maintenance training.

QUALIFICATIONS: 

• Bachelor's degree in Aviation Management, Maintenance or Technology or a related filed or equivalent combination of education and experience preferred
• Minimum 2 years’ experience in an a FAR135 aircraft maintenance or aviation support role
• Excellent verbal and written communication skills
• Ability to interpret technical training requirements
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Able to take initiative, creating, implementing and improving procedures
• Travel by personal or company vehicle throughout LFN’s service area is required. Some travel will require overnight stays.
• Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements

GENERAL ACCOUNTABILITIES

• Performs, participates in or manages all duties related to maintenance training
• Determines training objectives
• Develops maintenance related curriculums to include all supporting training documents and aids
• Determines requirements for manufacture maintenance training needs based on operational and regulatory requirements
• Schedules all training including manufacturers and recurrent training
• Directs development of training content to ensure it is aligned with the company requirements according to the GOM, GMM and/or Policy & Procedures Manual
• Administers written and practical exams and writes performance reports to evaluate trainees’ performance
• Performs other functions as related to training as requested by the Director of Maintenance
• Conducts orientation sessions
• Creates testing and evaluation processes

The Membership Specialist works with the Life Flight Network (LFN) Membership Services team to administer membership processes, documents and relationships.   Responsible for communicating with individual members and groups regarding enrollment, renewal, and other changes affecting their membership.

QUALIFICATIONS:

Education: Bachelor’s degree in Marketing, Business or a related field, is preferred but not required. High School diploma or equivalent is required.

Experience:

• Requires a minimum of 2-3 years of administrative support/customer service experience in a position with frequent public contact.
• Experience in health care, air ambulance or other related health care experience is preferred.
• 1-2 years minimum experience working in Blackbaud Raisers Edge Software or a comparable database management system required

Skills:

• Proficiency in Microsoft Office suite
• Must hold a valid driver’s license and meet LFN’s Drivers Policy requirements
• Excellent grammar, verbal communication, written communication, and customer service skills with the ability to communicate effectively with a diverse demographic
• Strong detail accuracy and attention to detail
• Able to process a large number of requests efficiently, quickly and accurately with minimal supervision

This position is the primary person responsible for answering the Membership Department phone lines, retrieving and responding to department voicemails throughout the day, responding to website inquiries, preparing correspondence, and performing other clerical duties as requested.

QUALIFICATIONS: 

• High school Diploma or equivalent required
• Minimum 1-2 years experience in an administrative support/reception role preferred
• Pre-hospital, healthcare or aviation experience a plus

• Must be proficient with Microsoft Office Suite, with an emphasis on Word and Excel.
• Excellent grammar, verbal communication, written communication, and customer service skills with the ability to communicate effectively with a diverse demographic and at all levels of the organization
• Must have knowledge of postage machines, copiers, and fax machines
• Must have a valid driver’s license and adhere to LFN’s drivers policy

The Communications Center Supervisor manages the day to day responsibilities of the Communications Center with a focus on quality and customer service.  This position is responsible for driving accountability by utilizing key performance indicators, ensuring policy and procedural adherence, identifying coaching and development opportunities, facilitate ongoing training and performance management, scheduling, staffing and ensuring safe in-flight communication and operations.

Qualifications

• Bachelor's degree preferred in Communications, Business or a related field. High School diploma or equivalent is required
• NAACS Certified Flight Communicator Certificate preferred
• Minimum four years as a Communication Specialist/Emergency Medical Services Dispatcher for police, fire or medical dispatch center.
• Two years Managerial experience in EMS or related field strongly preferred
• Experience with CAD systems and knowledge of two-way radio systems.
• Exemplary customer service skills with an emphasis on quality
• Travel by personal or company vehicle throughout LFN’s service area maybe required. Must possess a valid driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Drivers Policy requirements
• Proficient in Microsoft Office Suite
• Excellent grammar, verbal and written communication with the ability to communicate effectively with all levels of an organization, develop and maintain working relationships
• Must be solution oriented and able to successfully manage and adapt to varying business climates expeditiously