Life Flight Network Careers

The Fixed Wing Pilot is responsible for safely operating Pilatus aircraft to facilitate the transport of critically ill and/or injured patients. The fixed wing pilot will possess strong leadership skills and the ability to communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations. The fixed wing pilot will be required to work varied shifts and may be required to be available for on call shifts. All Pilots will be required to attend Flight Safety Training and will sign a Training and Tuition Agreement form.

*This position may be eligible for a sign on bonus of $7,500.

Qualifications

• High School diploma or equivalent required, Bachelor’s Degree in Aviation or related field preferred
• Minimum of 6 years’ experience as a professional pilot
• FAA Airline Transport Pilot certificate preferred, but not required, must obtain within first year of employment, training provided.
• 2500 hours PIC time Airplane
• 1000 hours in an aircraft with retractable gear
• 1500 Turbine hours
• 500 hours in a turbo prop aircraft
• 250 hours instrument time
• 250 hours of unaided night time experience
• 25 hours operating a PC-12 and successful completion of ground and flight school within last 12 months preferred
• Recent air medical transportation experience preferred
• Mountain experience preferred
• Current FAA First class flight physical
• Proficient in Microsoft Office Suite
• Ability to communicate both verbally and written
• Customer service skills, with the ability to communicate effectively with all levels of organization

JOB SUMMARY:

The Rotor Wing Mechanic provides onsite maintenance support for Life Flight Network (LFN) aircraft including management of base inventory, planning and scheduling aircraft maintenance, maintenance of the base library and LFN owned ground support equipment. This position is also responsible for aviation maintenance including assisting in planning, evaluating, developing, implementing and maintaining services for LFN in compliance with LFN’s FAA Part 135 air carrier certificate.

QUALIFICATIONS:

• Completion of two years of an Aviation Science trade or vocational school, or equivalent combination of education and experience
• Five years as Airframe and Powerplant Mechanic
• Airframe and Powerplant Certification
• Inspection Authorization Certification preferred
• Responsible for having a thorough knowledge of Federal Aviation Regulations
• Three years of FAR 135 turbine rotorcraft maintenance experience
• Three years’ experience working for an EMS helicopter program preferred
• Maintenance experience on AW119 desirable
• Proficient in Microsoft Office Suite
• Analytical abilities sufficient to handle complex technical and administrative issues
• Ability to build and maintain positive relationships with internal and external customers
• Strong work ethic with team-oriented approach
• Must pass background check and pre-employment DOT drug test
• Ability to work overtime, evenings, and weekends as needed
• Excellent verbal and written communication skills
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Able to take initiative, creating, implementing and improving procedures

Travel by personal or company vehicle throughout LFN’s service area is required. Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Inspect and repair aircraft parts, components, and systems.
• Perform scheduled and unscheduled maintenance on aircraft, aircraft systems and parts for base operations
• Perform inspections of completed work, aircraft systems, and parts based on aircraft schedule
• Update and maintain maintenance manuals, service bulletins, parts books and regulatory updates, and other technical directives
• Coordinate ordering, shipping, receiving of parts, supplies, tools, and warranty claims parts
• Clean and maintain interior and exterior of aircraft
• Coordinate aircraft maintenance schedules with assistance from the Maintenance Manager
• Maintain upkeep of work area, materials and tools
• Prepare and maintain documentation related to work activities in accordance with regulations and company policy
• Ensure all maintenance is accomplished and documented correctly
• Analyze and troubleshoot technical/inspection issues, providing guidance and resolution of problems
• Apply mathematical and analytical skills to duties
• Awareness and support of LFN goals through participation in continuous quality management
• Perform other duties as required

Qualifications

• Airframe and Powerplant Mechanic

The Flight Nurse is responsible for working with the Flight Paramedic in the delivery of advanced critical care to patients of the Life Flight Network. The Flight Nurse assumes and is ultimately responsible for all direct patient care in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• Minimum of five (5) years of ICU/ED/Trauma experience within the last ten (10) years.
• Previous flight experience preferred.
• Flight experience can be substituted year for year for the ICU/ED/Trauma requirement.
• Current licensure and/or certification as listed below:
  • RN license as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Pediatric Advanced Life Support (PALS)
  • Neonatal Resuscitation Program (NRP)
  • Transport Professional Advanced Trauma Course (TPATC) or Trauma Nursing Core Curriculum (TNCC)
  • Must have successfully completed the TPATC course prior to assuming independent duties; thereafter either TPATC or TNCC (or equivalent) must be current
  • Certified Emergency Nurse (CEN) or Critical Care Nurse (CCRN) until certified as a Flight Registered Nurse (CFRN)
• Must obtain certification as a CFRN within one year of hire
• Completion of Department of Transportation Air Medical Curriculum within six months of hire
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Ground Paramedic is responsible for delivery of care to patients of the Life Flight Network. The Ground Paramedic provides patient care and safely operates ground ambulances, in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent
• Minimum three years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Neonatal Resuscitation Program
  • State issued driver’s license with an insurable driving record
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

The Director of Clinical Education is responsible for managing the development, initiation, and oversight of initial and ongoing clinical education for all clinical crew members. This position is responsible for ensuring Clinical Education Managers maintain required standards and competencies in accordance with accreditation standards , LFN policies, and clinical agreements. This position is also responsible for ensuring Clinical Education Managers and the Clinical Training Manager effectively communicate LFN standards to new clinical crew members  during the orientation period while these new employees report directly to the Clinical Education Department. The Director of Clinical Education reports to the Chief Clinical Officer and performs Flight Nurse Flight Paramedic, or Flight Respiratory Therapist duties.

QUALIFICATIONS:

• Bachelor’s degree in a healthcare or management related field required. A Master’s degree in a healthcare or management related field is strongly preferred
• Current instructor status in BLS, ACLS, PALS, NRP and PHTLS preferred
• 5 years of Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist experience strongly preferred, 3 years required.
• 5 years pre-hospital Clinical Education experience required
• Meets qualifications of Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist and maintains current applicable state credentials
• Proficient in Microsoft Office
• Demonstrated positive interpersonal and communication skills with co-workers, patients, families, physicians and the community

• Complies with weight restrictions (maximum 250 pounds, fully outfitted to perform the job)

• Demonstrated knowledge of operations, including staffing, scheduling, and staff development
• Strong communication and leadership skills with a willingness to lead by example

The Operational Control Center Specialist (OCS) is responsible for coordinating and following to conclusion all aspects of Life Flight Network aviation transports in conjunction with Communication Specialists, established protocols and procedures and with safety as the highest priority. The OCS is responsible for succinctly and professionally communicating with flight crew, weather services, communications centers, hospitals, FBOs, and other stakeholders.

General Accountabilities and Essential Functions:

• Ensure safe and efficient dispatch of aircraft
• Continuous monitoring of weather for all regions Life Flight Network services
• Provide weather updates to flights in progress
• Completes preflight risk assessment and verifies compliance on all submitted risk assessments prior to aircraft departure
• Coordinates services needed for flights in progress (fuel, hangar space, flight authorizations thru restricted areas)
• Obtain and accurately relay necessary information to Life Flight Network aircraft.
• Remain at console while any Life Flight Network aircraft has rotors or propellers spinning or any flight crew is on standby
• Remain on duty until relief is briefed and ready to begin shift
• As events occur, accurately, completely, uniformly, and legibly records all aspects of service requests within the electronic dispatch software
  and/or on the appropriate forms
• Understand and utilize all appropriate features of radio, telephone equipment and other equipment updates as they are installed
• Understand and utilize available mapping resources necessary for plotting service-request locations
• Proactively maintain thorough familiarization with geographical areas served by Life Flight Network
• Verify accuracy of all FAA documents and maintain records for required period as defined by the FAA

Qualifications

• High School Diploma or equivalent
• FAA Aircraft Dispatcher Certification preferred
• Knowledge of FAA and other regulatory requirements
• Previous air medical pilot or dispatch experience required
• Must be able to respond quickly and prioritize in a rapidly changing environment while maintaining a professional demeanor
• Excellent written and verbal interpersonal communication skills
• Ability to pass written and practical testing upon completion of required training

The EMT is responsible for delivering timely, safe, and compassionate care to patients of Life Flight Network within their scope of practice. The EMT safely operates ground ambulances in accordance with the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent
• Minimum of 2 years' experienced as a licensed driver or operator
• Current licensure and/or certification as listed below:
  • State EMT-Basic or Intermediate / Advanced as appropriate to assigned location
  • Basic Life Support (BLS)
  • State issued driver’s license with an insurable driving record
• Ability to communicate and work with a variety of people, one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

The Communications Center Supervisor manages the day to day responsibilities of the Communications Center with a focus on quality and customer service.  This position is responsible for driving accountability by utilizing key performance indicators, ensuring policy and procedural adherence, identifying coaching and development opportunities, facilitate ongoing training and performance management, scheduling, staffing and ensuring safe in-flight communication and operations.

Qualifications

• Bachelor's degree preferred in Communications, Business or a related field. High School diploma or equivalent is required
• NAACS Certified Flight Communicator Certificate preferred
• Minimum four years as a Communication Specialist/Emergency Medical Services Dispatcher for police, fire or medical dispatch center.
• Two years Managerial experience in EMS or related field strongly preferred
• Experience with CAD systems and knowledge of two-way radio systems.
• Exemplary customer service skills with an emphasis on quality
• Travel by personal or company vehicle throughout LFN’s service area maybe required. Must possess a valid driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Drivers Policy requirements
• Proficient in Microsoft Office Suite
• Excellent grammar, verbal and written communication with the ability to communicate effectively with all levels of an organization, develop and maintain working relationships
• Must be solution oriented and able to successfully manage and adapt to varying business climates expeditiously

JOB SUMMARY:   The Director of Clinical Operations (DCO) provides overall clinical leadership for LFN and is responsible for ensuring policies, protocols, service levels, and quality meet and exceed established clinical standards. This includes the creation, innovation, evaluation, development and implementation of structures to achieve clinical excellence. This position will collaborate and facilitate communication and translation of business, regulatory and technology requirements regarding all clinical facets among all departments. The DCO reports to the Chief Clinical Officer and performs Flight Nurse or Flight Paramedic duties.  The current DCO opening would be responsible for the LFN bases located in Spokane, Brewster, and Moses Lake, Washington.

QUALIFICATIONS: 

• Master’s degree in a healthcare or management related field is strongly preferred, Bachelor’s degree required. May substitute direct years of experience in similar position for educational years.
• Current instructor status in BLS, ACLS, PALS and PHTLS preferred
• Meets qualifications of Flight Nurse or Flight Paramedic and maintains current applicable state RN or EMT-P credentials.
• Minimum 5 years clinical education management experience in air medical or emergency medical services
• Knowledge of local, regional, and national healthcare dynamics and regulatory requirements
• Demonstrated passion, commitment, and ability to safely promote LFN’s mission and values
• An ability to achieve clinical customer service excellence
• Excellent communication skills, including written and verbal communication with colleagues, patients, families, customers, and the community
• Proficient in MS Office.
• Must hold a valid driver’s license, an automobile in good repair, be able to provide proof of auto insurance and able to travel by personal or company vehicle throughout LFN’s service area
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Multi-engine Turbo-jet Pilot  PIC is responsible for safely operating  jet aircraft to facilitate the transport of critically ill and/or injured patients both domestically and internationally. The Multi-engine Turbo-jet Pilot - PIC will possess strong leadership skills, crew resource management skills, and the ability to communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations.  The Multi-engine Turbo-jet Pilot - PIC will be required to work varied shifts and may be required to be available for on call shifts and overtime shifts.

QUALIFICATIONS:

• High School diploma or equivalent required, Bachelor’s Degree in Aviation or related field preferred
• Minimum of 6 years’ experience as a professional pilot
• Must hold a FAA Multi engine Airline Transport Pilot certificate
• 4000 Total time fixed-wing
• 3000 hours PIC time Airplane
• 2000 Jet /Turbine combined hours
• 500hrs multi-engine
• 250 hours instrument time
• 250 hours of unaided night time experience
• CJ4 type rating preferred
• Recent air medical transportation experience preferred
• Current FAA First class flight physical
• Proficient in Microsoft Office Suite
• Ability to communicate professionally both verbally and written
• Customer service skills, with the ability to communicate effectively with all levels of organization
• Travel by personal or company vehicle throughout LFN’s service area is required. Must hold a valid driver’s license, an automobile in good repair and be able to provide proof of auto insurance

ESSENTIAL DUTIES:

• Perform pre-flight and post-flight inspections
• Safely plan flights; load passengers (including patients), baggage and cargo; and analyze weather conditions.
• Maintain logs and records, as required, prepare written reports
• Clean aircraft, unit quarters and hangar
• Operate internationally

The Flight Paramedic is responsible for working with the Flight Nurse in the delivery of advanced critical care to patients of Life Flight Network. The Flight Paramedic renders patient care in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent.
• Minimum five (5) years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Neonatal Resuscitation Program (NRP)
• Completion of Department of Transportation Air Medical Curriculum within six months of hire date
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Customer Service Manager is accountable for 24/7 oversight of an assigned base, serving as a leader and providing guidance regarding safety, customer service, team cohesiveness, performance management, and financial accountability for clinicians, pilots, mechanics and administrative employees. The Customer Service Manager is responsible for facilitating communication among staff, management and customers and ensuring employees adhere to Life Flight Network policies and procedures. This position reports to the Regional Director and performs duties applicable to job specialty, including Flight Nurse, Flight Paramedic, Ground Paramedic, Pilot, or Mechanic.

Qualifications

• Bachelor's degree in healthcare, aviation management, business administration or a related field preferred. Will substitute years of experience for years of education
• 2–3 years managerial experience in EMS or related field preferred
• Meets minimum qualifications of applicable job specialty
• Proficient in MS Office
• Demonstrated passion, commitment, and ability to safely promote Life Fight Network’s mission and values
• A focus and ability to achieve customer service excellence, ultimately leading to increased transport volume
• Strong leadership skills with a willingness to lead by example and pro-actively seek solutions
• Excellent communication skills, including written and verbal communication with peers, patients, families, customers, and the community
• Experience in operations, including staffing, scheduling, and performance management
• Knowledge of marketing and outreach in an air medical or EMS environment preferred
• Ability to be at the base within one hour in case of an emergency or to fill in scheduling gaps
• Must hold a valid driver's license, an automobile in good repair, be able to provide proof of auto insurance, and travel by personal or company vehicle throughout Life Fight Network’s service area

The Communications Specialist is responsible for receiving, coordinating and following through to conclusion all requests for assistance involving Life Flight Network by using established protocols and procedures, always keeping in mind the importance of exemplary customer service. The Communications Specialist will be responsible for succinctly and professionally communicating with sending and receiving facilities and their transfer centers (if applicable), Life Flight Network medical staff, 911 centers and other members of the EMS community.

Qualifications

• High School Diploma or equivalent
• NAACS certificate required within 1 year from date of hire
• Strong customer service skills
• Previous air medical dispatch experience strongly preferred
• Two years' experience in police, fire or medical emergency dispatch preferred
• Two way radio proficiency
• Skilled in multi-line phone systems
• Ability to respond quickly and prioritize duties in a rapidly changing environment while maintaining a professional demeanor
• Excellent written and verbal interpersonal communication skills primarily via e-mail and phone
• Intermediate knowledge of MS Office and general computer skills
• Emergency medical technician a plus

The Membership Specialist works with the Life Flight Network (LFN) Membership Services team to administer membership processes, documents and relationships.   Responsible for communicating with individual members and groups regarding enrollment, renewal, and other changes affecting their membership.

QUALIFICATIONS:

Education: Bachelor’s degree in Marketing, Business or a related field, is preferred but not required. High School diploma or equivalent is required.

Experience:

• Requires a minimum of 2-3 years of administrative support/customer service experience in a position with frequent public contact.
• Experience in health care, air ambulance or other related health care experience is preferred.
• 1-2 years minimum experience working in Blackbaud Raisers Edge Software or a comparable database management system required

Skills:

• Proficiency in Microsoft Office suite
• Must hold a valid driver’s license and meet LFN’s Drivers Policy requirements
• Excellent grammar, verbal communication, written communication, and customer service skills with the ability to communicate effectively with a diverse demographic
• Strong detail accuracy and attention to detail
• Able to process a large number of requests efficiently, quickly and accurately with minimal supervision

The Clinical Training Manager is responsible for facilitation of   occurring monthly. The Clinical Training Manager will identify and implement ongoing internal training needs under the direction of the Director of Clinical Education. The Clinical Training Manager reports to the Director of Clinical Education and performs Flight Nurse Flight Paramedic, or Flight Respiratory Therapist duties.

QUALIFICATIONS:

• Bachelor’s degree in Healthcare or related field required
• Current instructor status in BLS, ACLS, PALS, NRP and PHTLS preferred
• 3 years of Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist experience required.
• 2 years Clinical Education experience required
• Meets qualifications of Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist and maintains current applicable state credentials
• Proficient in Microsoft Office
• Demonstrated positive interpersonal and communication skills with co-workers, patients, families, physicians and the community
• Demonstrated knowledge of operations, including staffing, scheduling, and staff development
• Strong communication and leadership skills with a willingness to lead by example
• Complies with weight restrictions (maximum 250 pounds, fully outfitted to perform the job)
• Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy requirements and able to travel whenever and wherever business needs necessitate

The Ground Nurse is responsible for delivery of ICU level care to patients of Life Flight Network.  The Ground Nurse assumes and is ultimately responsible for all direct patient care in accordance to the guidelines and protocols of Life Flight Network.

• Minimum of three (3) years of ICU/ED/Trauma experience within the last ten (10) years
• Previous transport experience preferred
• Critical Care transport experience can be substituted year for year for the ICU/ED/Trauma requirement
• Current licensure and/or certification as listed below:
  • RN license as appropriate to assigned location
  • Basic Life Support (BLS) certification
  • Advanced Cardiac Life Support (ACLS)
  • Pre-hospital Trauma Life Support (PHTLS) certification
  • Pediatric Advanced Life Support (PALS) certification
  • Neonatal Resuscitation Program (NRP) certification
  • Transport Professional Advanced Trauma Course (TPATC) or Trauma Nursing Core Curriculum (TNCC) certification. Must have successfully completed the TPATC course prior to assuming independent duties; thereafter either TPATC, TNCC, or equivalent must be current
  • Certified Emergency Nurse (CEN) or Critical Care Nurse (CCRN) strongly preferred
• Drivers must have a current, valid driver’s license and at least three (3) years of driving experience.
• Ability to drive a ground ambulance
• Passport and/or entry into Canada maybe required based on location assignment
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Able to demonstrate exemplary customer service skills
• Ability to work varied shifts and cover call shifts

JOB SUMMARY: Under direction from the Information Technology (IT) Director, the Systems Administrator is responsible for maintaining, servicing, and upgrading Life Flight Network’s (LFN) information systems in adherence with company objectives. This includes troubleshooting and resolving issues, interacting directly with the end user in meeting requests, training, and installing hardware and software.

QUALIFICATIONS

Education & Experience

• A Bachelor’s Degree in Computer Science or Management Information Systems preferred, Associates Degree required.
• Microsoft MCSA or MCSE desired.
• 5 years of experience supporting a multi node, multi-site, Microsoft server environment, preferably in a healthcare or emergency services environment.
• Experienced and knowledgeable in Windows server 2008 and 2012 operating systems.
• Proven experience with systems planning, security principles, and general software management best practices.
• Proven experience in overseeing the design, development, and implementations of server operating systems, software systems, virtualization environments, applications, and related products.
• Experience managing environments consisting of 50+ Windows servers including enterprise class virtual systems running VMware vSphere.
• Strong understanding of storage architecture design techniques, theories, principles, and practices.
• Understanding and experience designing and administrating Microsoft Active Directory domain services including but not limited to Group Policy, DNS, DHCP, OU configuration, account and security group configuration.
• Working knowledge of HIPAA compliance.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

Design, implement, and oversee the following technologies:

• Microsoft Exchange
• Microsoft SQL
• Microsoft Sharepoint
• Enterprise Backup Software
• Microsoft IIS Servers
• Microsoft SFTP Servers
• Microsoft RDS
• Install, configure, maintain and upgrade monitoring systems
• Apply OS patches and upgrades on a regular basis, upgrade administrative tools and utilities.
• Configure and/or add new services as necessary.
• Update and maintain ticket reporting system, incidents, and technical documentation within specified timeframes.
• Comfortable working in a team environment and autonomously, assisting department in varying tasks as department workload necessitates.
• Proficient balancing and prioritizing customer requests and department directives.
• Participate in trouble-shooting meetings to deliver information on system performance
• May be required to be on-call 7 days a week, 24 hours a day for set periods of time on a departmental rotational basis.