Life Flight Network Careers

The Multi-engine Turbo-jet Pilot  PIC is responsible for safely operating  jet aircraft to facilitate the transport of critically ill and/or injured patients both domestically and internationally. The Multi-engine Turbo-jet Pilot - PIC will possess strong leadership skills, crew resource management skills, and the ability to communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations.

Starting salary for this position is $87,447 and up, depending on experience.

QUALIFICATIONS:

• High School diploma or equivalent required, Bachelor’s Degree in Aviation or related field preferred
• Must hold a FAA Multi engine Airline Transport Pilot certificate
• 3500 Total time fixed-wing
• 2500 hours PIC time Airplane
• 2500 Jet /Turbine combined hours
• 500hrs multi-engine
• 250 hours instrument time
• 250 hours of unaided night time experience
• CJ4 type rating preferred
• Recent air medical transportation experience preferred
• Current FAA First class flight physical
• Proficient in Microsoft Office Suite
• Ability to communicate professionally both verbally and written
• Customer service skills, with the ability to communicate effectively with all levels of organization
• Travel by personal or company vehicle throughout LFN’s service area is required. Must hold a valid driver’s license, an automobile in good repair and be able to provide proof of auto insurance

ESSENTIAL DUTIES:

• Perform pre-flight and post-flight inspections
• Safely plan flights; load passengers (including patients), baggage and cargo; and analyze weather conditions.
• Maintain logs and records, as required, prepare written reports
• Clean aircraft, unit quarters and hangar
• Operate internationally

The Fixed Wing Pilot is responsible for safely operating Pilatus aircraft to facilitate the transport of critically ill and/or injured patients. The Fixed Wing Pilot will possess strong leadership skills and the ability to communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations. All Pilots will be required to attend Flight Safety Training and will sign a Training and Tuition Agreement form.

Starting salary for this position is $79,497 and up, depending on experience.

Qualifications

• High School diploma or equivalent required, Bachelor’s Degree in Aviation or related field preferred
• FAA Airline Transport Pilot certificate preferred, but not required, must obtain within first year of employment, training provided
• 1000 hours PIC time Airplane
• 1000 hours in an aircraft with retractable gear
• 500 Turbine hours
• 500 hours in a turbo prop aircraft
• 250 hours instrument time
• 250 hours of unaided night time experience
• 25 hours operating a PC-12 and successful completion of ground and flight school within last 12 months preferred
• Recent air medical transportation experience preferred
• Current FAA First class flight physical
• Proficient in Microsoft Office Suite
• Ability to communicate both verbally and written
• Customer service skills, with the ability to communicate effectively with all levels of organization

The Life Flight Network Aviation Compliance Evaluator provides instructional services to ensure company pilots are trained to deliver customer oriented, high quality air medical transport services in a safe and efficient manner. The pilot is expected to act as a proactive and integral team player, both in flight, and during ground operations, utilizing communication and technical skills which will strengthen the company goal of being held in highest regard within the HAA industry.

QUALIFICATIONS:

• Three years of experience as a Part 135 Pilot in Command in the Air Medical industry.
• Bachelor’s Degree in Aviation Management, a related field or equivalent combination of education and experience required.
• Proficient in Microsoft Office Suite.
• Excellent verbal, written and presentation skills, with the ability to communicate effectively at all levels.
• Able to take initiative to create, implement and improve procedures and policies.
• Travel by personal or company vehicle throughout LFN’s service area, a valid driver’s license, automobile in good repair and proof of auto insurance is required.
• Current Certified Flight Instructor Certification (CFII) preferred.
• Airline Transport Pilot Certification (ATP) preferred.
• 3000 hours of fixed wing experience as Pilot in Command.
• 2000 hours of turbine engine time.
• 250 hours of unaided night-time experience
• Minimum 300 hours Simulated / Actual instrument time required.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS: 

• Complete training, evaluation and required documentation in accordance with LFN GOM and FAR in prescribed timeframe.
• Maintain current Check Airman credentials.
• Ensure Pilots are familiar with all FAA requirements and policies.
• Evaluates Pilots on policies and procedures and ensure training is up to date and compliant.
• Provides regulatory direction to Pilots.
• Supports the Safety and Risk Management Agreement and actively advocates LFN’s safety culture. LFN values Integrity above loyalty. Do the right thing every time, even when you think no one is looking.  SILENCE IS NOT AN OPTION.

The Rotor Wing Pilot is responsible for professionally and safely operating aircraft for Life Flight Network to facilitate care of critically ill and/or injured patients. The Rotor Wing Pilot will possess strong aviation skills, a keen sense of safety, superior customer service skills, and the ability to effectively communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations.

Starting salary for this position is $79,497 and up, depending on experience.

Qualifications

• High School diploma or equivalent required
• Bachelor's Degree preferred
• Minimum of 1500 hours total time as pilot in command
• Minimum of 2000 hours R/W time required
• Minimum 50 hours Simulated / Actual instrument time required
• Minimum 100 hours of unaided night time required
• Minimum 1000 R/W Turbine hours required
• Pilots with air medical transportation experience are preferred
• Pilots with NVG experience are preferred
• Mountain experience is preferred. Experience evaluated on a case-by-case basis
• Must hold a FAA Commercial Helicopter Certificate with Instrument Helicopter Rating
• Airline Transport Pilot certificate (ATP) preferred
• Must have and maintain a FAA second class flight physical
• Performs pre- and post-flight inspections. Plans flights, assists in loading of passengers, baggage and cargo, and analyzes weather conditions
• Maintains logs and records, as required, and prepares written reports
• Operates aircraft tug, tractor, and/or ground handling equipment
• Agusta 119 / 109 experience preferred
• Proficient in Microsoft Office Suite
• Excellent grammar; verbal and written communication, and customer service skills
• Travel by personal or company vehicle throughout Life Flight Network's service area is required

JOB SUMMARY:

The Hangar Mechanic provides onsite maintenance support for Life Flight Network (LFN) aircraft including management of inventory, planning and scheduling aircraft maintenance, maintenance of the base library and LFN owned ground support equipment. This position is also responsible for aviation maintenance including assisting in planning, evaluating, developing, implementing and maintaining services for LFN in compliance with LFN’s FAA Part 135 air carrier certificate.

Starting salary for this position is $63,107 and up, depending on experience.

Qualifications:

•  Completion of two years of an Aviation Science trade or vocational school, or equivalent combination of education and experience
• Three years as Airframe and Powerplant Mechanic
• Airframe and Powerplant Certification
• Inspection Authorization Certification preferred
• Responsible for having thorough knowledge of Federal Aviation Regulations
• Three years of FAR 135 turbine fixed wing/rotorcraft maintenance experience preferred
• Three years’ experience working for an EMS aviation program preferred
• Maintenance experience on AW119 desirable
• Maintenance experience on PC12 desirable
• Sheet metal/composites experience preferred
• Proficient in Microsoft Office Suite
• Analytical abilities sufficient to handle complex technical and administrative issues
• Ability to build and maintain positive relationships with internal and external customers
• Strong work ethic with team-oriented approach
• Must pass background check and pre-employment DOT drug test
• Ability to work overtime, evenings, and weekends as needed
• Excellent verbal and written communication skills
• Superior customer service skills and the ability to communicate effectively at  all levels within the organization
• Able to take initiative to create, implement and improve procedures
• Travel by personal or company vehicle throughout LFN’s service area is required. Some travel will require overnight stays. Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements

General Accountabilities and Essential Functions:

• Inspect and repair aircraft parts, components, and systems
• Perform scheduled and unscheduled maintenance on aircraft, aircraft systems and parts for base operations
• Perform inspections of completed work, aircraft systems, and parts based on aircraft schedule
• Update and maintain maintenance manuals, service bulletins, parts books and regulatory updates, and other technical directives
• Coordinate ordering, shipping, receiving of parts, supplies, tools, and warranty claims parts
• Clean and maintain interior and exterior of aircraft
• Coordinate aircraft maintenance schedules with assistance from the Lead Aircraft Mechanic
• Maintain upkeep of work area, materials and tools
• Prepare and maintain documentation related to work activities in accordance with regulations and company policy
• Ensure all maintenance is accomplished and documented correctly
• Analyze and troubleshoot technical/inspection issues, providing guidance and resolution of problems
• Apply mathematical and analytical skills to duties
• Awareness and support of LFN goals through participation in continuous quality management
• Additional duties as assigned, include maintaining the hangar and shop area and ensuring it is clean and orderly, assisting in aircraft reconfigurations, keeping the exterior of the aircraft clean and assisting the Maintenance Shop Manager as needed.

Travel by personal or company vehicle throughout LFN’s service area is required. Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements

JOB SUMMARY:

The Rotor Wing Mechanic provides onsite maintenance support for Life Flight Network (LFN) aircraft including management of base inventory, planning and scheduling aircraft maintenance, maintenance of the base library and LFN owned ground support equipment. This position is also responsible for aviation maintenance including assisting in planning, evaluating, developing, implementing and maintaining services for LFN in compliance with LFN’s FAA Part 135 air carrier certificate.

Starting salary for this position is $63,107 and up, depending on experience.

Qualifications:

• Completion of two years of an Aviation Science trade or vocational school, or equivalent combination of education and experience
• Three years as Airframe and Powerplant Mechanic required, Five years preferred
• Airframe and Powerplant Certification
• Inspection Authorization Certification preferred
• Responsible for having a thorough knowledge of Federal Aviation Regulations
• Three years of FAR 135 turbine rotorcraft maintenance experience
• Three years’ experience working for an EMS helicopter program preferred
• Maintenance experience on AW119 desirable
• Proficient in Microsoft Office Suite
• Analytical abilities sufficient to handle complex technical and administrative issues
• Ability to build and maintain positive relationships with internal and external customers
• Strong work ethic with team-oriented approach
• Must pass background check and pre-employment DOT drug test
• Ability to work overtime, evenings, and weekends as needed
• Excellent verbal and written communication skills
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Able to take initiative, creating, implementing and improving procedures

General Accountabilities and Essential Functions:

• Inspect and repair aircraft parts, components, and systems.
• Perform scheduled and unscheduled maintenance on aircraft, aircraft systems and parts for base operations
• Perform inspections of completed work, aircraft systems, and parts based on aircraft schedule
• Update and maintain maintenance manuals, service bulletins, parts books and regulatory updates, and other technical directives
• Coordinate ordering, shipping, receiving of parts, supplies, tools, and warranty claims parts
• Clean and maintain interior and exterior of aircraft
• Coordinate aircraft maintenance schedules with assistance from the Maintenance Manager
• Maintain upkeep of work area, materials and tools
• Prepare and maintain documentation related to work activities in accordance with regulations and company policy
• Ensure all maintenance is accomplished and documented correctly
• Analyze and troubleshoot technical/inspection issues, providing guidance and resolution of problems
• Apply mathematical and analytical skills to duties
• Awareness and support of LFN goals through participation in continuous quality management
• Perform other duties as required

Qualifications

• Airframe and Powerplant Mechanic Certification

JOB SUMMARY:   The Director of Clinical Operations (DCO) provides overall clinical leadership for LFN and is responsible for ensuring policies, protocols, service levels, and quality meet and exceed established clinical standards. This includes the creation, innovation, evaluation, development and implementation of structures to achieve clinical excellence. This position will collaborate and facilitate communication and translation of business, regulatory and technology requirements regarding all clinical facets among all departments. The DCO reports to the Chief Clinical Officer and performs Flight Nurse or Flight Paramedic duties.  The current DCO opening would be responsible for the LFN bases located in Richland and Kennewick, Washington, and Lewiston, Idaho.

QUALIFICATIONS: 

• Master’s degree in a healthcare or management related field is strongly preferred, Bachelor’s degree required. May substitute direct years of experience in similar position for educational years.
• Current instructor status in BLS, ACLS, PALS and PHTLS preferred
• Meets qualifications of Flight Nurse or Flight Paramedic and maintains current applicable state RN or EMT-P credentials.
• Minimum 5 years clinical education management experience in air medical or emergency medical services
• Knowledge of local, regional, and national healthcare dynamics and regulatory requirements
• Demonstrated passion, commitment, and ability to safely promote LFN’s mission and values
• An ability to achieve clinical customer service excellence
• Excellent communication skills, including written and verbal communication with colleagues, patients, families, customers, and the community
• Proficient in MS Office.
• Must hold a valid driver’s license, an automobile in good repair, be able to provide proof of auto insurance and able to travel by personal or company vehicle throughout LFN’s service area
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Clinical Education Manager is accountable for development, implementation and oversight of continuing education for clinical employees ensuring required competencies are adhered to. The Clinical Education Manager is responsible for making sure clinical policies and protocols align with CAMTS standards and applicable state regulations. In addition, this position coordinates in-house education events and maintains proficiency in the role of Flight Nurse or Flight Paramedic.

Qualifications

• Two years of Flight Nurse or Paramedic experience.
• Current or eligible for professional licensure in Oregon, Idaho, Montana, and Washington State.
• Bachelor’s degree in Nursing or Paramedicine strongly preferred.
• Two years of previous pre-hospital clinical education experience preferred.
• Current BLS / ACLS / PALS provider – instructor status must be obtained within six months of hire.
• Knowledge of local, regional, and national healthcare dynamics and regulatory requirements.
• Excellent written and verbal communication skills.
• Must be knowledgeable in related computer programs (MS Office, Word and Excel).
• Must hold a valid driver’s license, an automobile in good repair, be able to provide proof of auto insurance and able to travel by personal or company vehicle throughout LFN’s service area.
• Updates education records after each in service clinical meeting and quarterly
• Reviews all transports involving advanced procedures and/or any chart referred for additional follow up
• Implements and oversees orientation of all new clinical crew members
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Flight Nurse is responsible for working with the Flight Paramedic in the delivery of advanced critical care to patients of the Life Flight Network. The Flight Nurse assumes and is ultimately responsible for all direct patient care in accordance to the guidelines and protocols of Life Flight Network.

Starting salary for this position can range from $74,954 - $102,860, depending on schedule. Salary to increase based on experience.  

Qualifications

• Minimum of three (3) years of ICU/ED/Trauma experience within the last ten (10) years.
• Previous flight experience preferred.
• Flight experience can be substituted year for year for the ICU/ED/Trauma requirement.
• Current licensure and/or certification as listed below:
  • RN license as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Pediatric Advanced Life Support (PALS)
  • Neonatal Resuscitation Program (NRP)
  • Transport Professional Advanced Trauma Course (TPATC) or Trauma Nursing Core Curriculum (TNCC)
  • Must have successfully completed the TPATC course prior to assuming independent duties; thereafter either TPATC or TNCC (or equivalent) must be current
  • Certified Emergency Nurse (CEN) or Critical Care Nurse (CCRN) until certified as a Flight Registered Nurse (CFRN)
• Must obtain certification as a CFRN within one year of hire
• Completion of Department of Transportation Air Medical Curriculum within six months of hire
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Flight Paramedic is responsible for working with the Flight Nurse in the delivery of advanced critical care to patients of Life Flight Network. The Flight Paramedic renders patient care in accordance to the guidelines and protocols of Life Flight Network.

Starting salary for this position can range from $54,531- $74,846, depending on schedule. Salary to increase based on experience.

Qualifications

• High school graduate or equivalent.
• Minimum three (3) years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Neonatal Resuscitation Program (NRP)
• Completion of Department of Transportation Air Medical Curriculum within six months of hire date
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Ground Paramedic is responsible for delivery of care to patients of the Life Flight Network. The Ground Paramedic provides patient care and safely operates ground ambulances, in accordance to the guidelines and protocols of Life Flight Network.

Starting salary for this position can range from $43,168- $59,244, depending on schedule. Salary to increase based on experience.

Qualifications

• High school graduate or equivalent
• Minimum three years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Neonatal Resuscitation Program
  • State issued driver’s license with an insurable driving record
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

The EMT is responsible for delivering timely, safe, and compassionate care to patients of Life Flight Network within their scope of practice. The EMT safely operates ground ambulances in accordance with the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent
• Minimum of 2 years' experienced as a licensed driver or operator
• Current licensure and/or certification as listed below:
  • State EMT-Basic or Intermediate / Advanced as appropriate to assigned location
  • Basic Life Support (BLS)
  • State issued driver’s license with an insurable driving record
• Ability to communicate and work with a variety of people, one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

The Operational Control Center Specialist (OCS) is responsible for coordinating and following to conclusion all aspects of Life Flight Network aviation transports in conjunction with Communication Specialists, established protocols and procedures and with safety as the highest priority. The OCS is responsible for succinctly and professionally communicating with flight crew, weather services, communications centers, hospitals, FBOs, and other stakeholders.

Starting salary for this position is $55,536 and up, depending on experience.

General Accountabilities and Essential Functions:

• Ensure safe and efficient dispatch of aircraft
• Continuous monitoring of weather for all regions Life Flight Network services
• Provide weather updates to flights in progress
• Completes preflight risk assessment and verifies compliance on all submitted risk assessments prior to aircraft departure
• Coordinates services needed for flights in progress (fuel, hangar space, flight authorizations thru restricted areas)
• Obtain and accurately relay necessary information to Life Flight Network aircraft.
• Remain at console while any Life Flight Network aircraft has rotors or propellers spinning or any flight crew is on standby
• Remain on duty until relief is briefed and ready to begin shift
• As events occur, accurately, completely, uniformly, and legibly records all aspects of service requests within the electronic dispatch software
  and/or on the appropriate forms
• Understand and utilize all appropriate features of radio, telephone equipment and other equipment updates as they are installed
• Understand and utilize available mapping resources necessary for plotting service-request locations
• Proactively maintain thorough familiarization with geographical areas served by Life Flight Network
• Verify accuracy of all FAA documents and maintain records for required period as defined by the FAA

Qualifications

• High School Diploma or equivalent
• FAA Aircraft Dispatcher Certification preferred
• Knowledge of FAA and other regulatory requirements
• Previous air medical pilot or dispatch experience required
• Must be able to respond quickly and prioritize in a rapidly changing environment while maintaining a professional demeanor
• Excellent written and verbal interpersonal communication skills
• Ability to pass written and practical testing upon completion of required training

The Parts Manager is responsible for planning, organizing and supervising the parts department functions for Life Flight Network in compliance with mandated requirements for parts storage and control. The Parts Manager will be responsible for overseeing the daily activities of the parts departments across the company. The job duties include inventory control, physical security, warranty claims, cores and the shipping and receiving of aircraft articles. In addition, the Parts Manager will work very closely with the Parts and Purchasing Manager to develop and implement company wide strategies for the standardization of parts requisition, storage and consumption.This person must be capable of working in a dynamic and fast-paced environment and have the leadership skills to develop and implement new systems across the company. This position works closely with mechanics, numerous vendors, customers and various levels of management. The position will be required to drive personal or company vehicles whenever and wherever business
needs necessitate. Some regional travel will be required.

QUALIFICATIONS/EXPERIENCE
• Bachelor’s degree preferred, high school degree or equivalent required
• Minimum 5 years’ of aircraft parts experience preferred
• Aviation purchasing experience preferred
• Experience with ERP systems, Ramco is preferred
• Experience in leading teams, developing and mentoring staff. Ability to effectively manage a
team in high level execution of tasks and responsibilities
• Highly proficient with Microsoft Office Suite, with an emphasis in Word and Excel (graphs,
vlookup, pivot tables)
• Excellent written & verbal communication skills and an ability to communicate clearly and
concisely
• Strong interpersonal skills and the ability to communicate at all levels of the organization
• Must be able to prioritize multiple tasks by levels of importance and urgency
• Strong focus on customer service, supporting the Life Flight Network maintenance department
in all aspects of parts supply
• Ability to collaborate with Parts and Purchasing Manager to develop and execute
company wide strategies and initiatives
• Willingness to ‘dig in’, recommend, plan and execute initiatives
• Leadership of parts inventory staff, with strong values, leading by example
• Shipping and receiving experience
• Inventory stocking/tracking experience
• Administration of warranty parts, cores, other administrative tasks.
• Regular attendance and punctuality is required.
• As part of the management team, may be occasionally required to work after hours, weekends
and some company holidays; may require to be on call due to business needs.
• Ability to travel by personal vehicle to meeting locations, including occasional travel to other
locations.
• Must possess a valid driver’s license and have access to an automobile in good repair. Must
provide proof of auto insurance. Mileage and travel expenses are reimbursed per Life Flight
Network policy
GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
• Daily control of parts inventory to include the receiving and issuing of aircraft articles
• Monitors minimum inventory levels
• Ensures all required materials/parts for AOG aircraft at headquarters arrive when needed
• Identifies and implements use of alternate vendors for component repair/overhaul
• Oversees warranty processes
• Prepares instructions regarding inventory systems and procedures
• Reviews purchase order claims and contracts for conformance to company policy.
• Develops and installs clerical and office procedures and practices, and studies work flow,
sequence of operations, and office arrangement to determine expediency of installing new or
improved office practices.
• Ensures requested products are purchased and or changed to conform to accurate
specifications.
• Ensures that all processes follow LFN general maintenance policies.

The Staff Accountant is responsible for accounts receivable, billing and collection monitoring, financial and operational reporting and analysis, and general accounting functions as needed. This position reports to the Controller.

QUALIFICATIONS: 

• Bachelor’s degree in accounting, finance or related field required
• 4-6 years of recent, relevant experience required in general accounting including accounts receivable, accounts payable and account reconciliations
• 1-2 years experience in healthcare financial accounting preferred
• Working experience with accounting software, preferably Microsoft Dynamics GP
• Intermediate to advanced Microsoft office skills including Word, Excel and Outlook

SKILLS:

• Exceptional customer service skills
• Able to multi-task in a fast paced, high-growth environment
• Proactive and self directed with the ability to work with a team and autonomously
• Strong organizational and analytical skills with a high attention to detail and accuracy
• Excellent communication and interpersonal skills both written and oral with the ability to communicate effectively and efficiently

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

Accounts Receivable

• Ensure that the daily billings processed match to what was available to process and investigate timing differences to enforce prompt processing.
• Report on cash collections by billing date, payor type and geography to enable Cashflow forecasting and modeling.
• Review refund requests for reasonableness and appropriate documentation.
• Prepare monthly account receivable allowance analysis for review by CFO including:

• • Reconcile AR per the general ledger to the AR trial balance.
  • Calculate estimate for contractual allowance and bad debt
  • Roll forward of account receivable, contractual allowance and bad debt.
  • Analyze results of monthly payor mix vs. annual payor mix and assist in projecting AR adjustments.
• Record revenue in accordance with policy as instructed by CFO.
• Reconcile monthly charges reported to accounts receivable reports; track and monitor unbilled transports.
• Review ground transport claims compared to transport information.
• Work on monthly close process and provide support for financial audits.
• Maintain filing, and other accounting administrative functions as needed.

Financials and Operations

• Work with the Controller on financials for Life Flight Network’s Foundation.
• Maintain Fixed Assets.
• Work with Operations and Finance to create Operational reporting.

Membership 

• Reconcile cash deposits to bank statements.
• Review activity in Membership account for website membership applications.
• Reconcile activity and forward to Membership Specialist for processing.
• Reconcile membership activity per the general ledger to the activity received from the Membership department.

Under direction of the IT Director, the Senior Helpdesk Support Specialist is responsible for providing technical assistance and support to computer systems, hardware or software.  The Senior Helpdesk Support Specialist will be hands-on, interacting directly with the end user in meeting requests, resolving problems, installing hardware and software solutions and offering general internal helpdesk support across all locations.

QUALIFICATIONS/EXPERIENCE

• An Associate’s degree with an emphasis in Computer Science or Management Information Systems desired
• Microsoft certifications desired
• 3 years’ experience required, 5 years preferred, supporting a multi node, multi-site, Microsoft environment
• 3 years’ experience required, 5 years preferred, troubleshooting in a Windows environment
• 3 years’ experience required, 5 years preferred, supporting end users over the phone, by email or in person

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Advanced troubleshooting in a Windows environment
• Active Directory user account administration
• Understanding of basic networking LAN/WAN technologies
• Proficient with Microsoft Office Suite, with an emphasis on Word, Excel and Outlook
• Printer setup, printer driver installation/configuration and troubleshooting
• Able to troubleshoot connectivity issues
• Supporting back-end systems as assigned.
• Configure new desktops/laptops through imaging or new installs
• Utilize the helpdesk ticketing system to track issues and follow through until resolution