Life Flight Network Careers

The Flight Respiratory Therapist is responsible for working with the Flight Nurse in the delivery of advanced critical care to patients of Life Flight Network (LFN). The Flight Respiratory Therapist, working under the supervision of the Flight Nurse, renders patient care in accordance to the guidelines and protocols of LFN.

Qualifications

• Respiratory Therapist licensure as appropriate to assigned location.
• Five years of critical care RT experience preferably in all patient populations
• Paramedic certification as appropriate to assigned location.
• EMT certification in home base state required within 6 months of hire
• Basic Life Support (BLS) certification.
• Advanced Cardiac Life Support (ACLS) certification.
• Pediatric Advanced Life Support (PALS) certification.
• Pre-hospital Trauma Life Support (PHTLS) certification.
• Neonatal Resuscitation Program (NRP) certification.
• Completion of Department of Transportation Air Medical Curriculum within six months of hire.
• Drivers must have a current, valid driver's license, at least three years of driving experience and be able to drive a ground ambulance.
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job).
• Passport and/or Entry into Canada maybe required based on location assignment.
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations.
• Ability to work varied shifts and cover fixed wing call shifts.
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

JOB SUMMARY:

The Fixed-Wing Chief Pilot is responsible for ensuring all Life Flight Network (LFN) fixed-wing aviation activities are in compliance with Federal Aviation Administration Regulations and in compliance with LFN’s operation specifications and operations manual. The Chief Pilot is the liaison between the Director of Operations and the line Fixed-Wing pilots for federal regulation compliance and all aviation technical matters.

*This position may be eligible for a sign on bonus of $12,500.

QUALIFICATIONS:

• Meets the requirements of Code of Federal Regulations (CFR) Title 14, Section 119.71(b) titled ‘Management personnel Chief Pilot position on an FAA Air Carrier Certificate.
• Requires two years of management experience in a hospital EMS transport service or equivalent management experience.
• 4000 hours of fixed-wing experience as PIC.
• 2000 hours of turbine engine time.
• 250 hours instrument time
• 250 hours of unaided night time experience
• Three years of experience as a Part 135 Pilot in Command (PIC) at an EMS program.
• Two years of experience as a Single Pilot Instrument Flight Rule (SPIFR) captain in an EMS program strongly preferred.
• Maintains credentials to be a Check Airman in one of the aircraft on the Air Carrier Certificate.
• Airline Transport Pilot certification (ATP) Single Engine Land and Multi Engine Land.
• Bachelor’s degree in Aviation Management or a related field or equivalent combination of education and experience required.
• Proficient in Microsoft Office Suite.
• Excellent grammar; verbal and written communication, and customer service skills, with the ability to communicate effectively with all levels of an organization.
• Able to take initiative, creating, implementing and improving procedures and programs.

Travel by personal or company vehicle throughout LFN’s service area is required.  All Pilots will be required to attend Flight Safety Training and will sign a Training and Tuition Agreement form.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Maintains FAA required employee records, ensuring employees with certifying authority have the appropriate license or authority.
• Schedules and ensures all pilots maintain currency and proficiency in aircraft assigned to LFN’s Air Carrier Certificate.
• Day to day supervision of pilots.
• Ensures pilots are familiar with and have access to all FAA requirements.
• Ensures availability of materials, tools, equipment and technical publications.
• Develops methods of monitoring and improving productivity, policies and procedures as related to aviation.
• Acts as a liaison with regulatory authorities, aeronautical product manufacturers and suppliers to ensure compliance with requirements.
• Design, facilitate and train pilots on policies and procedures and ensure all employees complete required training.
• Develops the pilot and crewmember training manuals/programs and aircraft checklists.
• Provides supervision to all company pilots concerning regulatory issues.

Supports the Safety and Risk Management Agreement and actively advocates LFN’s safety culture.  LFN values Integrity above loyalty. Do the right thing every time, even when you think no one is looking.  SILENCE IS NOT AN OPTION

The Fixed Wing Pilot is responsible for safely operating Pilatus aircraft to facilitate the transport of critically ill and/or injured patients. The fixed wing pilot will possess strong leadership skills and the ability to communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations. The fixed wing pilot will be required to work varied shifts and may be required to be available for on call shifts. All Pilots will be required to attend Flight Safety Training and will sign a Training and Tuition Agreement form.

*This position may be eligible for a sign on bonus of $7,500.

Qualifications

• High School diploma or equivalent required, Bachelor’s Degree in Aviation or related field preferred
• Minimum of 6 years’ experience as a professional pilot
• FAA Airline Transport Pilot certificate preferred, but not required, must obtain within first year of employment, training provided.
• 2500 hours PIC time Airplane
• 1000 hours in an aircraft with retractable gear
• 1500 Turbine hours
• 500 hours in a turbo prop aircraft
• 250 hours instrument time
• 250 hours of unaided night time experience
• 25 hours operating a PC-12 and successful completion of ground and flight school within last 12 months preferred
• Recent air medical transportation experience preferred
• Mountain experience preferred
• Current FAA First class flight physical
• Proficient in Microsoft Office Suite
• Ability to communicate both verbally and written
• Customer service skills, with the ability to communicate effectively with all levels of organization

JOB SUMMARY:

The Hangar Mechanic provides onsite maintenance support for Life Flight Network (LFN) aircraft including management of inventory, planning and scheduling aircraft maintenance, maintenance of the base library and LFN owned ground support equipment. This position is also responsible for aviation maintenance including assisting in planning, evaluating, developing, implementing and maintaining services for LFN in compliance with LFN’s FAA Part 135 air carrier certificate.

 QUALIFICATIONS:

•  Completion of two years of an Aviation Science trade or vocational school, or equivalent combination of education and experience
• Three years as Airframe and Powerplant Mechanic
• Airframe and Powerplant Certification
• Inspection Authorization Certification preferred
• Responsible for having thorough knowledge of Federal Aviation Regulations
• Three years of FAR 135 turbine fixed wing/rotorcraft maintenance experience preferred
• Three years’ experience working for an EMS aviation program preferred
• Maintenance experience on AW119 desirable
• Maintenance experience on PC12 desirable
• Sheet metal/composites experience preferred
• Proficient in Microsoft Office Suite
• Analytical abilities sufficient to handle complex technical and administrative issues
• Ability to build and maintain positive relationships with internal and external customers
• Strong work ethic with team-oriented approach
• Must pass background check and pre-employment DOT drug test
• Ability to work overtime, evenings, and weekends as needed
• Excellent verbal and written communication skills
• Superior customer service skills and the ability to communicate effectively at  all levels within the organization
• Able to take initiative to create, implement and improve procedures
• Travel by personal or company vehicle throughout LFN’s service area is required. Some travel will require overnight stays. Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Inspect and repair aircraft parts, components, and systems
• Perform scheduled and unscheduled maintenance on aircraft, aircraft systems and parts for base operations
• Perform inspections of completed work, aircraft systems, and parts based on aircraft schedule
• Update and maintain maintenance manuals, service bulletins, parts books and regulatory updates, and other technical directives
• Coordinate ordering, shipping, receiving of parts, supplies, tools, and warranty claims parts
• Clean and maintain interior and exterior of aircraft
• Coordinate aircraft maintenance schedules with assistance from the Lead Aircraft Mechanic
• Maintain upkeep of work area, materials and tools
• Prepare and maintain documentation related to work activities in accordance with regulations and company policy
• Ensure all maintenance is accomplished and documented correctly
• Analyze and troubleshoot technical/inspection issues, providing guidance and resolution of problems
• Apply mathematical and analytical skills to duties
• Awareness and support of LFN goals through participation in continuous quality management
• Additional duties as assigned, include maintaining the hangar and shop area and ensuring it is clean and orderly, assisting in aircraft reconfigurations, keeping the exterior of the aircraft clean and assisting the Maintenance Shop Manager as needed.

Qualifications

• Airframe and Powerplant Mechanic

We are currently recruiting for a Clinical Education Manager for our Pullman, WA; Sandpoint, ID; Missoula, Butte, and Bozeman, MT bases.

The Clinical Education Manager is accountable for development, implementation and oversight of continuing education for clinical employees ensuring required competencies are adhered to. The Clinical Education Manager is responsible for making sure clinical policies and protocols align with CAMTS standards and applicable state regulations. In addition, this position coordinates in-house education events and maintains proficiency in the role of Flight Nurse or Flight Paramedic.

Qualifications

• Two years of Flight Nurse or Paramedic experience.
• Current or eligible for professional licensure in Oregon, Idaho, Montana, and Washington State.
• Bachelor’s degree in Nursing or Paramedicine strongly preferred.
• Two years of previous pre-hospital clinical education experience preferred.
• Current BLS / ACLS / PALS provider – instructor status must be obtained within six months of hire.
• Knowledge of local, regional, and national healthcare dynamics and regulatory requirements.
• Excellent written and verbal communication skills.
• Must be knowledgeable in related computer programs (MS Office, Word and Excel).
• Must hold a valid driver’s license, an automobile in good repair, be able to provide proof of auto insurance and able to travel by personal or company vehicle throughout LFN’s service area.
• Updates education records after each in service clinical meeting and quarterly
• Reviews all transports involving advanced procedures and/or any chart referred for additional follow up
• Implements and oversees orientation of all new clinical crew members
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

JOB SUMMARY:

The Facility Assistant provides onsite and offsite facilities support for Life Flight Network vehicles and facilities.

QUALIFICATIONS:

• High school Diploma or equivalent required
• Proficient in Microsoft Office Suite
• Analytical abilities sufficient to handle simple, technical and administrative issues

• Ability to build and maintain positive relationships with internal and external customers
• Strong work ethic with team-oriented approach
• Must pass background check and pre-employment drug test

• Ability to work overtime, evenings, and weekends as needed
• Excellent verbal and written communication skills
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Able to take initiative to, create, implement and improve procedures
• Travel by personal or company vehicle throughout LFN’s service area is required. Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements 

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Maintain cleanliness and order within Life Flight Network’s facilities
• Order supplies online
• Pick up supplies/parts from various stores as needed
• Clean interior/exterior of vehicles
• Assist Facilities Manager with tasks around the facility
• Other duties as assigned

JOB SUMMARY:

The Rotor Wing Mechanic provides onsite maintenance support for Life Flight Network (LFN) aircraft including management of base inventory, planning and scheduling aircraft maintenance, maintenance of the base library and LFN owned ground support equipment. This position is also responsible for aviation maintenance including assisting in planning, evaluating, developing, implementing and maintaining services for LFN in compliance with LFN’s FAA Part 135 air carrier certificate.

QUALIFICATIONS:

• Completion of two years of an Aviation Science trade or vocational school, or equivalent combination of education and experience
• Five years as Airframe and Powerplant Mechanic
• Airframe and Powerplant Certification
• Inspection Authorization Certification preferred
• Responsible for having a thorough knowledge of Federal Aviation Regulations
• Three years of FAR 135 turbine rotorcraft maintenance experience
• Three years’ experience working for an EMS helicopter program preferred
• Maintenance experience on AW119 desirable
• Proficient in Microsoft Office Suite
• Analytical abilities sufficient to handle complex technical and administrative issues
• Ability to build and maintain positive relationships with internal and external customers
• Strong work ethic with team-oriented approach
• Must pass background check and pre-employment DOT drug test
• Ability to work overtime, evenings, and weekends as needed
• Excellent verbal and written communication skills
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Able to take initiative, creating, implementing and improving procedures

Travel by personal or company vehicle throughout LFN’s service area is required. Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Inspect and repair aircraft parts, components, and systems.
• Perform scheduled and unscheduled maintenance on aircraft, aircraft systems and parts for base operations
• Perform inspections of completed work, aircraft systems, and parts based on aircraft schedule
• Update and maintain maintenance manuals, service bulletins, parts books and regulatory updates, and other technical directives
• Coordinate ordering, shipping, receiving of parts, supplies, tools, and warranty claims parts
• Clean and maintain interior and exterior of aircraft
• Coordinate aircraft maintenance schedules with assistance from the Maintenance Manager
• Maintain upkeep of work area, materials and tools
• Prepare and maintain documentation related to work activities in accordance with regulations and company policy
• Ensure all maintenance is accomplished and documented correctly
• Analyze and troubleshoot technical/inspection issues, providing guidance and resolution of problems
• Apply mathematical and analytical skills to duties
• Awareness and support of LFN goals through participation in continuous quality management
• Perform other duties as required

Qualifications

• Airframe and Powerplant Mechanic

The Flight Nurse is responsible for working with the Flight Paramedic in the delivery of advanced critical care to patients of the Life Flight Network. The Flight Nurse assumes and is ultimately responsible for all direct patient care in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• Minimum of five (5) years of ICU/ED/Trauma experience within the last ten (10) years.
• Previous flight experience preferred.
• Flight experience can be substituted year for year for the ICU/ED/Trauma requirement.
• Current licensure and/or certification as listed below:
  • RN license as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Pediatric Advanced Life Support (PALS)
  • Neonatal Resuscitation Program (NRP)
  • Transport Professional Advanced Trauma Course (TPATC) or Trauma Nursing Core Curriculum (TNCC)
  • Must have successfully completed the TPATC course prior to assuming independent duties; thereafter either TPATC or TNCC (or equivalent) must be current
  • Certified Emergency Nurse (CEN) or Critical Care Nurse (CCRN) until certified as a Flight Registered Nurse (CFRN)
• Must obtain certification as a CFRN within one year of hire
• Completion of Department of Transportation Air Medical Curriculum within six months of hire
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Rotor Wing Pilot is responsible for professionally and safely operating aircraft for Life Flight Network to facilitate care of critically ill and/or injured patients. The Rotor Wing Pilot will possess strong aviation skills, a keen sense of safety, superior customer service skills, and the ability to effectively communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations.

Qualifications

• High School diploma or equivalent required
• Bachelor's Degree preferred
• Minimum of 5 years' experience as a professional pilot required
• Minimum of 2500 hours total time as pilot in command
• Minimum of 2500 hours R/W time required
• Minimum 100 hours Simulated / Actual instrument time required
• Minimum 200 hours of unaided night time required
• Minimum 1500 R/W Turbine hours required
• Pilots with air medical transportation experience are preferred
• Pilots with NVG experience are preferred
• Mountain experience is preferred. Experience evaluated on a case-by-case basis
• Must hold a FAA Commercial Helicopter Certificate with Instrument Helicopter Rating
• Airline Transport Pilot certificate (ATP) preferred
• Must have and maintain a FAA second class flight physical
• Performs pre- and post-flight inspections. Plans flights, assists in loading of passengers, baggage and cargo, and analyzes weather conditions
• Maintains logs and records, as required, and prepares written reports
• Operates aircraft tug, tractor, and/or ground handling equipment
• Agusta 119 / 109 experience preferred
• Proficient in Microsoft Office Suite
• Excellent grammar; verbal and written communication, and customer service skills
• Travel by personal or company vehicle throughout Life Flight Network's service area is required

JOB SUMMARY:

The Assistant Chief Pilot is responsible for ensuring all Life Flight Network (LFN) aviation activities are in compliance with Federal Aviation Administration (FAA) regulations as well as maintaining Life Flight Networks operations manual and specifications. The Assistant Chief Pilot is the liaison between the Chief Pilot and the line pilots for federal regulation compliance and all aviation technical matters. The Assistant Chief Pilot is responsible for the day to day management, scheduling and training of all pilots assigned in their region. This position will be responsible for our Redmond OR, Dallesport WA, Richland WA & Moses Lake, WA locations and will be based out of either Dallesport or Richland.

QUALIFICATIONS:

• Meets the requirements of FAR part 119.71 and part 135 to hold the Chief Pilot position on an FAA Air Carrier Certificate
• Requires one year of management experience in a hospital EMS transport service or equivalent management experience
• Three years of experience as a part 135 pilot in command at a Helicopter Emergency Medical Service (HEMS) program
• SPIFR experience strongly preferred
• 3000 hours of rotor wing experience as pilot in command. 2000 hours of turbine engine time. 100 hours of unaided night-time experience, 100 hours of actual instrument time
• 100 hours of Night Vision Goggle experience
• Maintains credentials to be a Check Airman
• Current Certified Flight Instructor certification (CFI) preferred
• Airline Transport Pilot certification (ATP) preferred
• Bachelor’s degree in Aviation Management or a related filed or equivalent combination of education and experience required
• Proficient in Microsoft Office Suite
• Excellent verbal and written communication, with the ability to communicate effectively with all levels of an organization
• Able to take initiative to create, implement and improve procedures and programs
• Travel by personal or company vehicle throughout LFN’s service area is required. Must possess a valid driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Drivers Policy requirements

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS: 

• Maintains FAA required employee records, ensuring employees with certifying authority have the appropriate license or authority.
• Schedules and ensures all pilots maintain currency and proficiency in aircraft assigned to LFN’s Air Carrier Certificate.
• Day to day supervision of pilots.
• Ensures pilots are familiar with and have access to all FAA requirements.
• Ensures availability of materials, tools, equipment and technical publications.
• Develops methods of monitoring and improving productivity.
• Design, facilitate and train pilots on policies and procedures and ensures all pilots complete required training.
• Develops the pilot and crewmember training manuals/programs and aircraft checklists.
• Provides supervision to company pilots concerning regulatory issues.

JOB SUMMARY:

The Assistant Chief Pilot – Fixed Wing is responsible for ensuring all Life Flight Network (LFN) aviation activities are in compliance with Federal Aviation Administration Regulations and in compliance with LFN’s operation specifications and operations manual. The Assistant Chief Pilot – Fixed Wing is the liaison between the Chief Pilot and the line pilots for federal regulation compliance and all aviation technical matters. The Assistant Chief Pilot – Fixed Wing is required to work operational shifts as required. Will be required to drive personal or company vehicles whenever and wherever business needs necessitate.

This position is subject to the Crew Safe Weight Policy. In the event an Assistant Chief Pilot – Fixed Wing exceeds the weight limit, they will be allowed to assume all administrative responsibilities while not on flight status. All other requirements of the Crew Safe Weight Policy apply to this position.

*This position may be eligible for a sign on bonus of $10,000.

QUALIFICATIONS:
• Meets the requirements of FAR part 119.71 and part 135 to hold the Chief Pilot position on an FAA Air Carrier Certificate.
• Requires one year of management experience in an EMS transport service or equivalent management experience.
• Three years of experience as a part 135 pilot in command at a Emergency Medical Service (EMS) program required.
• High School diploma or equivalent required, Bachelor’s Degree in Aviation or related field preferred.
• Minimum of 6 years’ experience as a professional pilot.
• Must hold a FAA Airline Transport Pilot certificate.
• 2500 hours PIC time.
• 1000 hours in an aircraft with retractable gear.
• 500 hours in a turbo prop aircraft.
• 150 hours instrument time.
• 200 hours of unaided night time experience.
• 25 hours operating a PC-12 and successful completion of ground and flight school within last 12 months.
• Maintains credentials to be a Check Airman.
• Proficient in Microsoft Office Suite.
• Excellent grammar; verbal and written communication, and customer service skills, with the ability to communicate effectively with all levels of an organization.
• Able to take initiative, creating, implementing and improving procedures and programs.
• Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy requirements and able to travel whenever or wherever business needs necessitate.

The Ground Paramedic is responsible for delivery of care to patients of the Life Flight Network. The Ground Paramedic provides patient care and safely operates ground ambulances, in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent
• Minimum three years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Neonatal Resuscitation Program
  • State issued driver’s license with an insurable driving record
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

The Flight Paramedic is responsible for working with the Flight Nurse in the delivery of advanced critical care to patients of Life Flight Network. The Flight Paramedic renders patient care in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent.
• Minimum five years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Neonatal Resuscitation Program (NRP)
• Completion of Department of Transportation Air Medical Curriculum within six months of hire date
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Operational Control Center Specialist (OCS) is responsible for coordinating and following to conclusion all aspects of Life Flight Network aviation transports in conjunction with Communication Specialists, established protocols and procedures and with safety as the highest priority. The OCS is responsible for succinctly and professionally communicating with flight crew, weather services, communications centers, hospitals, FBOs, and other stakeholders.

General Accountabilities and Essential Functions:

• Ensure safe and efficient dispatch of aircraft
• Continuous monitoring of weather for all regions Life Flight Network services
• Provide weather updates to flights in progress
• Completes preflight risk assessment and verifies compliance on all submitted risk assessments prior to aircraft departure
• Coordinates services needed for flights in progress (fuel, hangar space, flight authorizations thru restricted areas)
• Obtain and accurately relay necessary information to Life Flight Network aircraft.
• Remain at console while any Life Flight Network aircraft has rotors or propellers spinning or any flight crew is on standby
• Remain on duty until relief is briefed and ready to begin shift
• As events occur, accurately, completely, uniformly, and legibly records all aspects of service requests within the electronic dispatch software
  and/or on the appropriate forms
• Understand and utilize all appropriate features of radio, telephone equipment and other equipment updates as they are installed
• Understand and utilize available mapping resources necessary for plotting service-request locations
• Proactively maintain thorough familiarization with geographical areas served by Life Flight Network
• Verify accuracy of all FAA documents and maintain records for required period as defined by the FAA

Qualifications

• High School Diploma or equivalent
• FAA Aircraft Dispatcher Certification preferred
• Knowledge of FAA and other regulatory requirements
• Previous air medical pilot or dispatch experience required
• Must be able to respond quickly and prioritize in a rapidly changing environment while maintaining a professional demeanor
• Excellent written and verbal interpersonal communication skills
• Ability to pass written and practical testing upon completion of required training

JOB SUMMARY:   The Director of Clinical Operations (DCO) provides overall clinical leadership for LFN and is responsible for ensuring policies, protocols, service levels, and quality meet and exceed established clinical standards. This includes the creation, innovation, evaluation, development and implementation of structures to achieve clinical excellence. This position will collaborate and facilitate communication and translation of business, regulatory and technology requirements regarding all clinical facets among all departments. The DCO reports to the Chief Clinical Officer and performs Flight Nurse or Flight Paramedic duties.  The current DCO opening would be responsible for the LFN bases located in Spokane, Brewster, and Moses Lake, Washington.

QUALIFICATIONS: 

• Master’s degree in a healthcare or management related field is strongly preferred, Bachelor’s degree required. May substitute direct years of experience in similar position for educational years.
• Current instructor status in BLS, ACLS, PALS and PHTLS preferred
• Meets qualifications of Flight Nurse or Flight Paramedic and maintains current applicable state RN or EMT-P credentials.
• Minimum 5 years clinical education management experience in air medical or emergency medical services
• Knowledge of local, regional, and national healthcare dynamics and regulatory requirements
• Demonstrated passion, commitment, and ability to safely promote LFN’s mission and values
• An ability to achieve clinical customer service excellence
• Excellent communication skills, including written and verbal communication with colleagues, patients, families, customers, and the community
• Proficient in MS Office.
• Must hold a valid driver’s license, an automobile in good repair, be able to provide proof of auto insurance and able to travel by personal or company vehicle throughout LFN’s service area
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

JOB SUMMARY:

The Quality Manager (QM) is responsible to help ensure implementation of LFN’s mission, vision, goals and objectives by providing quality and performance management/improvement expertise and direction, spanning across all disciplines. The QM is responsible for maintaining and executing LFN’s QM Plan through leadership, consultation, facilitation, education, investigation, reporting, and data analysis. The QM will identify, develop, implement, monitor, and evaluate clinical and administrative quality improvement activities while adhering to all regulatory, compliance, and reporting requirements. Will be required to drive personal or company vehicles whenever and wherever business needs necessitate.

QUALIFICATIONS:

• B.S. or B.A. degree in Healthcare or Business Administration preferred, direct experience may be substituted
• 2-3 years managerial experience in EMS or related field preferred
• 2 years’ experience in quality management
• Experience with air medical transport strongly preferred
• Meets minimum qualifications of applicable job specialty
• Certified Professional in Healthcare Quality (CPHQ) accreditation preferred
• Proficient in MS Office Suite
• Excellent grammar, verbal communication, and written communication skills with the ability to communicate effectively with all employees
• Demonstrated ability to take initiative, manage processes and use creative methods to implement and improve procedures and programs
• Ability to successfully manage and adapt to varying business climates
• Must hold a valid driver’s license, have access to an automobile in good repair, provide proof of auto insurance, meet LFN’s Driver’s Policy requirements and able to travel whenever and wherever business needs necessitate.  

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Works directly and collaboratively with LFN’s Managers, Directors, and Medical Directors to ensure departments adhere to the principles of QM
• Directly responsible for planning, organizing and implementing LFN’s QM program including design, execution, monitoring, and evaluation
• Provides direction for quality initiative activities, ensuring deadlines are met
• Provides evaluation and recommendations for ongoing QM Planning, including the initiation, implementation, and closure of Action Plans developed to resolve or mitigate QM issues
• Completes QM reporting requirements in alignment with the QM Plan
• Formulates data tracking and monitoring to produce desired information for compliance with regulatory agencies and accrediting organizations such as CAMTS and NAAMTA
• Leads or participates in the QM Committee, Clinical Quality Management Committee, Safety Committee, Administrative Quality Committee, Maintenance Aviation Quality Committee and Communication Customer Service Quality Committee
• Establishes mechanisms for reporting data for the purpose of identifying problems and opportunities to improve safety, clinical care, and customer service, determining strategies to solve problems or improve services, implementing appropriate actions, and evaluating effectiveness of these actions
• Develops or assists in developing Action Plans when problems are identified or opportunities to improve safety, clinical care, and customer service arise. Consults with Directors to ensure monitoring and assessment of Action Plans are being completed in a timely manner
• Assists in the development of appropriate forms for data collection and analysis
• Assists Directors in analysis of all customer surveys
• Prepares/presents data accurately, appropriately, and timely to Executive Leadership, including the CEO
• Coordinating peer review activities and ensuring availability and assessment of comparative quality data
• Maintains own professional growth through the utilization of professional organizations, seminars, in-service programs, and other self-directed learning activities
• Retains up to date knowledge regarding developments and trends in quality management
• Stays up to date regarding regulatory requirements
• Assists Directors in the development of Key Performance Indicators

JOB SUMMARY: The Maintenance Planner is responsible for working with Maintenance Managers and the DOM to coordinate logistical needs and facilitate scheduled and unscheduled maintenance.

QUALIFICATIONS:

• Bachelor’s degree in Aviation Management, Maintenance or Technology or a related field, or equivalent combinations of education and experience required
• 3 years’ experience in planning maintenance for Part 135 Operations strongly preferred
• Proficient in Microsoft Office
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Airframe and Powerplant Certification

Travel by personal or company vehicle throughout LFN’s service area is required. Must possess a valid driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Drivers Policy requirements.

REQUIRED SKILLS:

• Able to multi-task in a fast paced, high-growth environment and consistently meet deadlines and goals
• Proactive and self directed with the ability to work with a team and autonomously
• Strong organizational and analytical skills with a high attention to detail and accuracy
• Excellent communication and interpersonal skills both written and oral with the ability to communicate effectively and efficiently
• Ability to handle highly confidential, sensitive and non-routine information using discretion and judgment

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Track and coordinate company tooling needs, including tool calibration, to facilitate upcoming maintenance events and ensure all tooling is onsite for scheduled maintenance events
• Work with vendors to streamline and schedule rotable cores turnaround
• Work with Parts/Purchasing departments to help ensure correct parts are ordered and received onsite for scheduled maintenance
• Be the point of contact for all Original Equipment Manufacturers to help facilitate rental components and the repair of LFN owned components
• Research and provide costs for SB/ SL/ AD for fleet implementation
• Point of contact for insurance or damage claims related to parts/aircraft
• Ensure aircraft and engine agreements remain current in regards to rentals/leases, etc.
• Ensure continuous product improvement with OEMs to include Major/Minor Modifications, Major Repairs and STC installations
• Perform other related tasks as assigned

The corporate counsel is responsible for leading corporate strategic and tactical legal initiatives. The corporate counsel provides senior management with effective advice on company strategies and their implementation, manages the legal function, and obtains and oversees the work of outside counsel in coordination with outside general counsel. The corporate counsel is directly involved in complex business transactions in negotiating critical contracts in the context of applicable healthcare regulations, and in employment-related issues.

QUALIFICATIONS:

Required Education and Experience

• J.D. degree from an ABA-approved law school
• Active member in good standing of the Bar
• 5 years’ experience in a law firm on in-house counsel environment
• Experience working on contracts and employment law issues
• Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance and able to travel by personal or company vehicle

Preferred Education and Experience

• Experience managing other attorneys and supervising support staff in a corporation; experience with cost-effective management of outside legal resources.
• Knowledge of local, regional, and national healthcare regulatory requirements
• Exposure to or familiarity with the following areas of law: corporate, Federal Aviation Administration and privacy

Skills

• Effective written and verbal communication skills required.
• Positively and effectively interacts with all levels of the organization, industry/community contacts and with the CEO.
• Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organization.
• Demonstrated management skills, with a proven history of maintaining a high level of group productivity/morale while maintaining a commitment to quality management.
• A hands-on manager with integrity and a desire to work in a very dynamic and operationally intense environment.
• Mature and proactive, with evidence of having worked as a true business partner to executive level management.
• A collaborative and flexible style, with a strong service mentality.
• Ability to establish and maintain strong relationships within the organization.
• Ability to work independently with little or no supervision.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Ensures appropriate controls, policies and procedures are in place for effective management of LFN’s resources. Participates in the definition and development of corporate policies, procedures and programs.
• Serves as key lawyer/legal advisor and provides continuing counsel and guidance on legal matters and on legal implications of all matters. Advises on legal aspects of employment matters, the company’s financing. Consults with management, commercial advisors, tax experts, accountants and marketing staff.
• Responsible for upholding safety, LFN’s safety culture and reporting and reinforcement of Safety Management System principles.
• Prepares, reviews and negotiates company contracts, requests for proposals and other legal documents. Analyzes and summarizes complicated legal documents, including contracts, and makes suggestions for alterations of those documents. Oversees contract life cycle management.
• Negotiates with outside parties on contractual issues and legal disputes, including settlement conferences. Judges the merits of litigation filed against or on behalf of the company, works with the appropriate executives to define a strategic defense and approves settlements of disputes where warranted.
• Assumes ultimate responsibility for ensuring the company conducts its business in compliance with applicable laws and regulations.
• Oversees the selection, retention, management and evaluation of all outside counsel, in coordination with outside general counsel.
• Anticipates and mitigates potential legal problems within the organization and develops strategies to avoid costly litigation and reduce potential areas of risk.

The Communications Specialist is responsible for receiving, coordinating and following through to conclusion all requests for assistance involving Life Flight Network by using established protocols and procedures, always keeping in mind the importance of exemplary customer service. The Communications Specialist will be responsible for succinctly and professionally communicating with sending and receiving facilities and their transfer centers (if applicable), Life Flight Network medical staff, 911 centers and other members of the EMS community.

Qualifications

• High School Diploma or equivalent
• NAACS certificate required within 1 year from date of hire
• Strong customer service skills
• Previous air medical dispatch experience strongly preferred
• Two years' experience in police, fire or medical emergency dispatch preferred
• Two way radio proficiency
• Skilled in multi-line phone systems
• Ability to respond quickly and prioritize duties in a rapidly changing environment while maintaining a professional demeanor
• Excellent written and verbal interpersonal communication skills primarily via e-mail and phone
• Intermediate knowledge of MS Office and general computer skills
• Emergency medical technician a plus

This position is the primary person responsible for answering the Membership Department phone lines, retrieving and responding to department voicemails throughout the day, responding to website inquiries, preparing correspondence, and performing other clerical duties as requested.

QUALIFICATIONS: 

• High school Diploma or equivalent required
• Minimum 1-2 years experience in an administrative support/reception role preferred
• Pre-hospital, healthcare or aviation experience a plus

• Must be proficient with Microsoft Office Suite, with an emphasis on Word and Excel.
• Excellent grammar, verbal communication, written communication, and customer service skills with the ability to communicate effectively with a diverse demographic and at all levels of the organization
• Must have knowledge of postage machines, copiers, and fax machines
• Must have a valid driver’s license and adhere to LFN’s drivers policy

The Senior Staff Accountant is responsible for accounts receivable, billing and collection monitoring, financial and operational reporting and analysis, and general accounting functions as needed. This position reports to the Controller

QUALIFICATIONS: 

• Bachelor’s degree in accounting, finance or related field required
• 7-10 years of recent, relevant experience required in general accounting including accounts receivable, accounts payable and account reconciliations
• 2 years experience in healthcare financial accounting preferred
• Working experience with accounting software, preferably Microsoft Dynamics GP
• Intermediate to advanced Microsoft office skills including Word, Excel and Outlook

SKILLS:

• Exceptional customer service skills
• Able to multi-task in a fast paced, high-growth environment
• Proactive and self directed with the ability to work with a team and autonomously
• Strong organizational and analytical skills with a high attention to detail and accuracy
• Excellent communication and interpersonal skills both written and oral with the ability to communicate effectively and efficiently

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

Accounts Receivable

• Ensure that the daily billings processed match to what was available to process and investigate timing differences to enforce prompt processing.
• Report on cash collections by billing date, payor type and geography to enable Cashflow forecasting and modeling.
• Review refund requests for reasonableness and appropriate documentation.
• Prepare monthly account receivable allowance analysis for review by CFO including:

• • Reconcile AR per the general ledger to the AR trial balance.
  • Calculate estimate for contractual allowance and bad debt
  • Roll forward of account receivable, contractual allowance and bad debt.
  • Analyze results of monthly payor mix vs. annual payor mix and assist in projecting AR adjustments.
• Record revenue in accordance with policy as instructed by CFO.
• Reconcile monthly charges reported to accounts receivable reports; track and monitor unbilled transports.
• Review ground transport claims compared to transport information.
• Work on monthly close process and provide support for financial audits.
• Maintain filing, and other accounting administrative functions as needed.

Financials and Operations

• Work with Accounting Manager on financials for Life Flight Network’s Foundation.
• Maintain Fixed Assets.
• Work with Operations and Finance to create Operational reporting.

Membership 

• Reconcile cash deposits to bank statements.
• Review activity in Membership account for website membership applications.
• Reconcile activity and forward to Membership Specialist for processing.
• Reconcile membership activity per the general ledger to the activity received from the Membership department.

The Administrative Assistant provides confidential, complex, and diversified administrative support to the Customer Service Team. This position is responsible for editing business letters, meeting arrangements, large mailings, project coordination, and other support functions as assigned.

QUALIFICATIONS: 

• Three to five years experience in an administrative support role requiring discretion, judgment and performance of a wide range of secretarial/admin support functions is required.
• Exceptional writing skills required.
• Ability to compose specialized or sensitive correspondence.
• Ability to edit documents for grammar, punctuation, style, general functionality, etc.
• Pre-hospital, healthcare, or aviation experience preferred plus.
• Demonstrated ability to organize and work independently and with a team.
• Working knowledge of /ability to use computer software programs (Excel, PowerPoint, etc.)
• Ability to transcribe reports, forms, and correspondence, including the use of technical and medical terminology.
• Effective positive human relations skills including tact, diplomacy, discretion and ability to work with all levels of staff and leadership.
• Ability to communicate effectively and efficiently, both written and oral.
• Ability to process large mailings.
• Acute attention to detail.

The Senior Payroll and General Accountant is responsible for day to day administrative duties supporting payroll and accounting and requires knowledge of general payroll and accounting practices. Duties consist of routine and non-routine administrative functions using general procedures and processes.

QUALIFICATIONS/EXPERIENCE

• Bachelor’s degree in Accounting or Business Administration preferred, high school degree or equivalent required
• Minimum 5 years’ of recent payroll experience for a large company (250+ employees) required
• Minimum 2 years’ experience processing high volume payroll in ADP (Workforce Now Version 2.0) required
• Processing multi-state payroll required
• Progressive experience in a healthcare finance/accounting office preferred
• Experience with MS Dynamics GP preferred
• Highly proficient with Microsoft Office Suite, with an emphasis in Word and Excel (graphs, vlookup, pivot tables)
• Excellent written & verbal communication skills and an ability to communicate clearly and concisely
• Strong interpersonal skills and the ability to communicate at all levels of the organization
• Must be able to juggle multiple tasks simultaneously and be able to prioritize tasks by levels of importance and urgency

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Process and oversee full cycle multi-state, bi-weekly payroll, including regular pay, bonuses and stipends
• Process, calculate and issue manual and term checks as needed

• Reviews updates to payroll records in payroll system against appropriate back up
• Audit timecards for accuracy and resolve timecard questions and/or issues
• Prepare a variety of reports as requested by compiling summaries of earnings, taxes, deductions and accrual balances
• Evaluate, analyze and resolve technical payroll activities and issues
• Contributes to team effort by accomplishes related tasks as needed while maintaining employee confidence and protecting payroll operations by keeping information confidential

• Complete and post payroll journal entry and perform payroll reconciliations to General Ledger
• Complete periodic audits of payroll-related information to ensure HR Database is accurate
• Review payroll forms and reports for accuracy and make necessary adjustments or corrections
• Recommend new procedures and policies related to payroll operations utilizing knowledge of company, state and federal policies and regulations
• Compile financial, tax and payroll reports for both internal and external purpose
• Conduct training to explain payroll policies and procedures
• Coordinate and interact with federal and state agencies on issues pertaining to employee compensation
• Issue W-2 Wage and Tax Statement reprints
• Prepare 401k transmittal and reconciles to bi-weekly payroll
• Prepare 401k census at year-end and reconcile to payroll summaries
• Prepares workers compensation reports, journal entries and payments
• Maintain and verify accuracy of insurance benefit accumulators for W-2

The Director of Marketing is responsible for developing marketing strategy using economic indicators, tracking changes in supply and demand, identifying customer’s current and future needs and monitoring the air medical industry in an effort to safely and efficiently increase revenue. 

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, Public Relations or related field.
• Minimum of 8 years’ experience in marketing, communications, or public relations with demonstrated success, preferably in the nonprofit sector and/or healthcare environment.
• Demonstrated experience designing and executing strategic marketing and communications plans to achieve objectives including press releases and negotiating with media.
• Experience overseeing the design and production of print / digital materials and publications.
• Prior Salesforce experience preferred.

SKILLS:

• Proven abilities in costing, preparing, and distributing publications and support materials such as newsletters and other large group mailings.
• Ability to perform high-level market research, with analytic skills to determine target groups and means of engaging them.
• Skilled in vendor relationship management and related contract negotiations.
• Thorough knowledge of Word, Excel, PowerPoint, Photoshop, and other related computer applications.
• Ability to multi-task in a fast-paced environment.
• Strong verbal, written communication, presentation and customer service skills.
• Able to take initiative, creating, implementing, and improving procedures and programs.
• Able to successfully manage and adapt to varying business climates expeditiously.
• Dynamic and self-motivated
• Strong communicator with ability to influence and negotiate for success both internally and externally.
• Demonstrated strength in strategy development, including brand positioning, market analysis, and customer research.
• Excellent analytical and critical thinking skills.
• Proven ability to manage large and complex projects that span the entire organization.
• Demonstrated passion for the mission of the organization.
• Ability to quickly learn about key aspects of the emergency air medical field.
• Ability to travel by personal vehicle to meeting locations, including travel throughout Oregon, Washington, Idaho, and Montana. Must possess a valid driver’s license, automobile in good repair and proof of auto insurance.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Responsible for creating, implementing and measuring the success of a comprehensive marketing and communications program that will enhance the Life Flight Network’s image and position within the marketplace, and facilitate internal and external communications; and, all Organization marketing activities and materials including publications.
• Direct and oversee all aspects of brand management objectives and initiatives. Leads research efforts in developing the appropriate customer understanding necessary to create effective, behavior-changing marketing programs.
• Works cross-functionally with departments to determine needs and recommends the appropriate initiatives/programs to get the desired results.
• Provides analysis on the most important pieces of marketing forecasts and trends.
• Synthesizes and clearly communicates highly complex study findings in such a way as to focus on the critical issues impacting customer awareness and giving patterns.
• Oversee all aspects of mission-based cause marketing campaign, including advertising, website, and social media.
• Creates strategy for obtaining and managing internal and external cause partnerships.
• Integrates current marketing programs in to cause platform.
• Leads the creative, concept development and/or third party agencies to accomplish business objectives.
• Leads the development of advertising programs to promote events.
• Develops promotions and event concepts based on customer and business understanding that have potential to improve customer awareness, enhance brand loyalty and increase contributions.
• Leads the development and creation of all materials to execute promotional events including signage, collateral, premiums, and training.
• Develops marketing–based metrics to measure success of cause campaign.
• Negotiates contracts and manages strategic partner relationships to achieve planned business results.
• Ensure all communications are aligned with the overall marketing and objectives.
• Oversee all marketing communications including public relations, advertising, social media, direct mail, website, collateral, copy writing and content (internally or outsourced).
• Oversee the development and execution of the annual marketing and communications plan designed to impact all stakeholders including donors, agencies, peer organizations and customers.
• Fiscally responsibility including program analysis and budget management. Prepare materials for public presentation, present when appropriate. Attend events on behalf of LFN.
• May serve as the Public Information Officer (PIO), covering crisis media situations as needed.

The EMT is responsible for delivering timely, safe, and compassionate care to patients of Life Flight Network within their scope of practice. The EMT safely operates ground ambulances in accordance with the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent
• Minimum of 2 years' experienced as a licensed driver or operator
• Current licensure and/or certification as listed below:
  • State EMT-Basic or Intermediate / Advanced as appropriate to assigned location
  • Basic Life Support (BLS)
  • State issued driver’s license with an insurable driving record
• Ability to communicate and work with a variety of people, one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

JOB SUMMARY: 

The Purchasing Specialist is responsible for planning and organizing the comprehensive purchasing functions, as well as compiling information and records to create purchase orders for procurement of materials and services. This position provides information regarding pricing, delivery time estimates, discounts and the evaluation of proposals and is also responsible for negotiating terms and conditions with vendors and/or service providers. This position is required to be on an on call rotation for one week at a time, on a monthly basis.

 QUALIFICATIONS:

•  Associates or bachelor’s degree preferred, high school diploma or equivalent required
• Minimum 3 years related experience, aviation purchasing experience preferred

• Highly proficient with MS Outlook, MS Word, MS Excel; Familiar with databases and ability to quickly learn new applications. (e-procurement software)
• Knowledge of ERP systems, Microsoft Dynamics preferred
• Solid understanding of procurement and supply chain processes
• Desire to deliver excellent customer service to internal and external customers
• Excellent time management and organization skills
• Attention to detail, follow through ability and initiative are critical
• Ability to prioritize, work proficiently under time constraints, process information quickly and make comprehensive business decisions
• Ability to travel by personal or company vehicle, a valid driver’s license, automobile in good repair and proof of auto insurance
• May be required to be on call after-hours and on weekends as business needs dictate.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Performing day-to-day procurement processes, activities and procedures
• Work with various departments regarding information pertaining to purchase orders
• Track the status of requisitions, contracts, and purchase orders
• Update system to reflect current information pertaining to purchase order
• Contact the vendor in regards to receiving and invoice discrepancies
• Verify and approve vendor invoices and credits for Finance department
• Maintain records of goods ordered and received
• Prepare, maintain, and review purchasing files and supply contracts
• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers
• Contact suppliers in order to schedule or expedite deliveries, resolve shortages, missed or late deliveries, claims, and other problems
• Face to face meetings with vendors to maintain vendor relationshipProactively look for ways to improve efficiencies of the procurement processEnter and maintain records of item numbers, costs, deliveries, product performance, and inventories
• Maintain required stock levels of forecasted products