Life Flight Network continuously strives to perform beyond the expectations of our patients and healthcare partners to ensure they are receiving the level of care and service they deserve. Quality is at the core of everything we do as we continue to raise the bar of excellence in the industry, making us a national leader in air medical care. Life Flight Network maintains multiple national and international clinical, operational, and safety accreditations, recognized as the vanguard in the industry.
Our robust quality management program fortifies this commitment throughout the organization. Every department is provided with the tools to measure and report their own improvements and successes, helping us to establish, adhere to, and exceed industry standards as we work to save lives and improve patient outcomes.
We believe being a highly reliable organization is the path to achieving elite standards of quality and safety. Our relentless dedication to process improvement keeps us goal-oriented, culture-based, and system-focused. Our quality shines through our patient care practices, our rigorous training protocols, our state-of-the-art equipment, and our compassion for the people we serve. We exist for one reason: to save lives. And for that, nothing but the best will do.
The road to high reliability is paved with Improvement Science. We employ Improvement Science to understand variation, study systems, and implement strategies to achieve desired outcomes. Life Flight Network’s Quality Management department uses four key domains to achieve and sustain high reliability:
Learning teams are utilized to improve current systems to respond to failure or human error. Our teams ask questions to move away from blame and toward system improvements. We acknowledge that without learning, failure will be repeated. Our employees—and more importantly our front-line staff—are critical to solving problems and implementing change.
Since 2017, Life Flight Network has been a participating member of the GAMUT QI Collaborative. As a member of the 365 United States and 23 international air and ground medical transport organizations, we are utilizing quality metrics to improve the care and safety of our patients. Our partnership in GAMUT allows us to track and report on over 40 quality metrics, including:
We are made better by the people and organizations that work with us.
Our training protocols and continuing education programs are our defining attributes. Training begins the moment a new employee walks through the door and the culture of learning never ends. We bring what we learn in every scenario to mitigate future risk, maximize safety, and stay at the ready.
EMS and Hospital Personnel:
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