Last Updated: September 24, 2025
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.
This Privacy Policy describes how Life Flight Network, 22285 Yellow Gate Lane Suite 102, Aurora, OR 97208-3841, United States (“we,” “our,” “us”) collects, uses, and discloses your information when you use our medical services or visit our website (https://www.lifeflight.org/).
By accessing or using our services, you consent to the practices described here.
Your Rights
You have the right to:
- Get a copy of your paper or electronic medical record
- Correct your paper or electronic medical record
- Request confidential communication
- Ask us to limit the information we share
- Get a list of those with whom we’ve shared your information
- Get a copy of this privacy notice
- Choose someone to act for you
- File a complaint if you believe your privacy rights have been violated
Expanded Rights and Responsibilities
- Get an electronic or paper copy of your medical record: You can ask to see or get a copy of your health information. We will provide a copy or summary within 30 days. A reasonable, cost-based fee may apply.
- Ask us to correct your medical record: You can ask us to correct information you think is incorrect or incomplete. We may say “no” but will explain in writing within 60 days.
- Request confidential communications: You can ask us to contact you in a specific way (e.g., phone or alternate address). We will say “yes” to all reasonable requests.
- Ask us to limit what we use or share: You can request we not use/share information for treatment, payment, or operations. We are not required to agree if it affects your care. If you pay out-of-pocket in full for a service, we will not share it with your insurer unless law requires it.
- Get a list of disclosures: You can ask for an accounting of disclosures for six years prior to your request (excluding treatment, payment, and operations). The first list in a 12-month period is free; additional lists may incur a reasonable, cost-based fee.
- Get a copy of this notice: You can request a paper copy of this notice at any time, even if you agreed to electronic delivery.
- Choose someone to act for you: If you have a legal guardian or medical power of attorney, that person may exercise your rights. We will verify their authority before taking action.
- File a complaint: You can complain if you feel we have violated your rights by contacting us (see Contact Us). We will not retaliate against you for filing a complaint.
How to file a complaint with HHS OCR:
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to
200 Independence Avenue, S.W., Washington, D.C. 20201,
calling 1-877-696-6775, or visiting
www.hhs.gov/ocr/privacy/hipaa/complaints/.
Your Choices
You have some choices in the way we use and share your information as we:
- Tell family and friends about your condition
- Provide disaster relief
- Include you in a hospital directory — we do not create or manage a hospital directory
- Provide mental health care
- Market our services and sell your information
- Raise funds
Expanded Choices
If you have a clear preference for how we share your information, tell us and we will follow your instructions. If you are unable to express a preference (e.g., unconscious), we may share if we believe it is in your best interest or if needed to lessen a serious and imminent threat.
In these cases, we will never share your information without written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes — we do not create or maintain psychotherapy notes at this practice
Fundraising: We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
We may use and share your information as we:
- Treat you
- Run our organization
- Bill for your services
- Help with public health and safety issues
- Do research
- Comply with the law
- Respond to organ and tissue donation requests
- Work with a medical examiner or funeral director
- Address workers’ compensation, law enforcement, and other government requests
- Respond to lawsuits and legal actions
Examples
- Treatment: A doctor treating you for an injury asks another doctor about your overall health condition.
- Run our organization: We use information to manage your treatment and services.
- Billing: We share information with your health plan to obtain payment.
Public Good Disclosures
We may share information for public health, safety, and research purposes, but only as allowed by law:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to health or safety
- Health research
- Compliance with federal or state law
- Organ and tissue donation
- With coroners, medical examiners, or funeral directors
- Workers’ compensation claims
- Law enforcement purposes
- Health oversight activities
- Special government functions (military, national security, presidential protective services)
- In response to lawsuits, court orders, or subpoenas
Our Responsibilities
We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and provide you with a copy upon request.
We will not use or share your information other than as described here unless you give us written permission.
If you do give us permission, you may revoke it at any time in writing.
For more information, see:
www.hhs.gov/hipaa/for-individuals/notice-privacy-practices/index.html.
Cookie Policy
Cookies are small text files stored on your device to help websites function,
enhance security, improve user experience, and analyze performance.
How We Use Cookies
We use first-party cookies for essential site functionality and third-party cookies for analytics, security, and advertising.
You can manage preferences via “Consent Preferences” on our site or through your browser settings.
Managing Cookies
Instructions are available here:
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you.
The new notice will be available upon request, in our office, and on our website.
