Frequently Asked Questions

What is Life Flight Network?

Life Flight Network is a medical transport service owned by a consortium of Oregon Health & Science University, Legacy Emanuel Medical Center, Saint Alphonsus Regional Medical Center, and Providence Health & Services. The organization is dedicated to improving patient outcomes by providing helicopter, fixed-wing, and ground ambulance support to seriously ill or injured patients in a safe and timely manner. We bring the ICU to you.

Where are Life Flight Network bases?

Life Flight Network’s bases are strategically placed throughout Oregon, Washington, Idaho, and Montana to provide rapid response to communities we serve. For specific base locations, refer to our Service Area page.

What is Life Flight Network’s service area?

EMS helicopters typically operate within a 175-mile radius of its base, but have the capability to fly longer distances. Fixed-wing aircraft can transport throughout the nation and abroad.

Does Life Flight Network provide ground-based transport?

Life Flight Network provides ground-based transport in some locations such as Boise, Spokane, and Richland. In other locations, Life Flight Network can send the critical care team with the local ambulance service.

What are Life Flight Network’s operating hours?

24 hours a day, 7 days per week, 365 days per year. Availability is subject to safety considerations, weather conditions, aircraft maintenance requirements, training activities involving the aircraft, other patient transports, and other reasonable factors. The bases in Coeur d’Alene and Palouse operate on a 12-hours per day basis.

Who calls Life Flight Network?

Agencies authorized to call Life Flight Network include law enforcement and rescue agencies, fire departments, ambulance services, hospitals, and other 911 emergency responders. These agencies assess the needs of the patient and arrange a safe landing zone for the helicopter. Members of the general public needing emergency medical care should dial 9-1-1.

What is the Life Flight Network Membership Program?

Life Flight Network’s Membership Program is a membership plan designed to benefit patients who are transported by Life Flight Network under medically necessary emergent circumstances. If a patient is a member, Life Flight Network will accept an insurance settlement (if any) as payment in full. Life Flight Network Membership benefits do not include any coverage for ground ambulance transportation associated with the flight unless completed by a Life Flight Network ground ambulance. Life Flight Network transports patients on the basis of medical need, not membership status.

To become a Life Flight Network member, please visit our Membership page.

What types of equipment does Life Flight Network carry on board?

Each helicopter and fixed-wing aircraft is equipped with the medical equipment necessary to act as a mobile intensive care unit, with the ability to perform a multitude of highly skilled medical functions during transport, including video laryngoscopes, CareFusion ventilators, and in some instances, blood products and portable blood analyzers for point-of-care testing.

I was a Northwest MedStar member, why have I been redirected to the Life Flight Network membership program?

Northwest MedStar integrated into Life Flight Network April 1, 2016. All Northwest MedStar members instantly became members of Life Flight Network. There is no need to contact us, your membership benefits continue under Life Flight Network. Renewal notifications will be sent by Life Flight Network one month prior to expiration.

If you have further questions, please contact us at (503) 678-4364 or e-mail us at info@lifeflight.org

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