Position Descriptions

The Communications Center Supervisor manages the day to day responsibilities of the Communications Center with a focus on quality and customer service.  This position is responsible for driving accountability by utilizing key performance indicators, ensuring policy and procedural adherence, identifying coaching and development opportunities, facilitate ongoing training and performance management, scheduling, staffing and ensuring safe in-flight communication and operations.

Qualifications

• Bachelor's degree preferred in Communications, Business or a related field. High School diploma or equivalent is required
• NAACS Certified Flight Communicator Certificate preferred
• Minimum four years as a Communication Specialist/Emergency Medical Services Dispatcher for police, fire or medical dispatch center.
• Two years Managerial experience in EMS or related field strongly preferred
• Experience with CAD systems and knowledge of two-way radio systems.
• Exemplary customer service skills with an emphasis on quality
• Travel by personal or company vehicle throughout LFN’s service area maybe required. Must possess a valid driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Drivers Policy requirements
• Proficient in Microsoft Office Suite
• Excellent grammar, verbal and written communication with the ability to communicate effectively with all levels of an organization, develop and maintain working relationships
• Must be solution oriented and able to successfully manage and adapt to varying business climates expeditiously

The Communications Specialist is responsible for receiving, coordinating and following through to conclusion all requests for assistance involving Life Flight Network by using established protocols and procedures, always keeping in mind the importance of exemplary customer service. The Communications Specialist will be responsible for succinctly and professionally communicating with sending and receiving facilities and their transfer centers (if applicable), Life Flight Network medical staff, 911 centers and other members of the EMS community.

Starting salary for this position is $46,092 and up, depending on experience.

Qualifications

• High School Diploma or equivalent
• NAACS certificate required within 1 year from date of hire
• Strong customer service skills
• Previous air medical dispatch experience strongly preferred
• Two years' experience in police, fire or medical emergency dispatch preferred
• Two way radio proficiency
• Skilled in multi-line phone systems
• Ability to respond quickly and prioritize duties in a rapidly changing environment while maintaining a professional demeanor
• Excellent written and verbal interpersonal communication skills primarily via e-mail and phone
• Intermediate knowledge of MS Office and general computer skills
• Emergency medical technician a plus

The Customer Service Manager is accountable for 24/7 oversight of an assigned base, serving as a leader and providing guidance regarding safety, customer service, team cohesiveness, performance management, and financial accountability for clinicians, pilots, mechanics and administrative employees. The Customer Service Manager is responsible for facilitating communication among staff, management and customers and ensuring employees adhere to Life Flight Network policies and procedures. This position reports to the Regional Director and performs duties applicable to job specialty, including Flight Nurse, Flight Paramedic, Ground Paramedic, Pilot, or Mechanic.

***This position is eligible for up to $5,000 relocation assistance and a sign on bonus of $7,500 - $25,000 depending on experience.  Must be available to begin full time employment on August 12, 2019.*** 

Qualifications

• Bachelor's degree in healthcare, aviation management, business administration or a related field preferred. Will substitute years of experience for years of education
• 2–3 years managerial experience in EMS or related field preferred
• Meets minimum qualifications of applicable job specialty
• Proficient in MS Office
• Demonstrated passion, commitment, and ability to safely promote Life Fight Network’s mission and values
• A focus and ability to achieve customer service excellence, ultimately leading to increased transport volume
• Strong leadership skills with a willingness to lead by example and pro-actively seek solutions
• Excellent communication skills, including written and verbal communication with peers, patients, families, customers, and the community
• Experience in operations, including staffing, scheduling, and performance management
• Knowledge of marketing and outreach in an air medical or EMS environment preferred
• Ability to be at the base within one hour in case of an emergency or to fill in scheduling gaps
• Must hold a valid driver's license, an automobile in good repair, be able to provide proof of auto insurance, and travel by personal or company vehicle throughout Life Fight Network’s service area

The Fixed Wing Pilot is responsible for safely operating Pilatus aircraft to facilitate the transport of critically ill and/or injured patients. The Fixed Wing Pilot will possess strong leadership skills and the ability to communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations. All Pilots will be required to attend Flight Safety Training and will sign a Training and Tuition Agreement form.

Starting salary for this position is $79,497 and up, depending on experience.

***This position offers a sign on bonus of $25,000-35,000 depending location***

Qualifications

• High School diploma or equivalent required, Bachelor’s Degree in Aviation or related field preferred
• FAA Airline Transport Pilot certificate preferred, but not required, must obtain within first year of employment, training provided
• 2500 hours airplane total time
• 1000 hours PIC time Airplane
• 1000 hours in an aircraft with retractable gear
• 500 Turbine hours
• 500 hours in a turbo prop aircraft
• 250 hours instrument time
• 250 hours of unaided night time experience
• 25 hours operating a PC-12 and successful completion of ground and flight school within last 12 months preferred
• Recent air medical transportation experience preferred
• Current FAA First class flight physical
• Proficient in Microsoft Office Suite
• Ability to communicate both verbally and written
• Customer service skills, with the ability to communicate effectively with all levels of organization

The Flight Nurse is responsible for working with the Flight Paramedic in the delivery of advanced critical care to patients of the Life Flight Network. The Flight Nurse assumes and is ultimately responsible for all direct patient care in accordance to the guidelines and protocols of Life Flight Network.

Starting salary for this position can range from $74,954 - $102,860, depending on schedule. Salary to increase based on experience.  

Qualifications

• Minimum of five (5) years of ICU/ED/Trauma experience within the last ten (10) years.
• Previous flight experience preferred.
• Flight experience can be substituted year for year for the ICU/ED/Trauma requirement.
• Current licensure and/or certification as listed below:
  • RN license as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Pediatric Advanced Life Support (PALS)
  • Neonatal Resuscitation Program (NRP)
  • Transport Professional Advanced Trauma Course (TPATC) or Trauma Nursing Core Curriculum (TNCC)
  • Must have successfully completed the TPATC course prior to assuming independent duties; thereafter either TPATC or TNCC (or equivalent) must be current
  • Certified Emergency Nurse (CEN) or Critical Care Nurse (CCRN) until certified as a Flight Registered Nurse (CFRN)
• Must obtain certification as a CFRN within one year of hire
• Completion of Department of Transportation Air Medical Curriculum within six months of hire
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Flight Paramedic is responsible for working with the Flight Nurse in the delivery of advanced critical care to patients of Life Flight Network. The Flight Paramedic renders patient care in accordance to the guidelines and protocols of Life Flight Network.

Starting salary for this position can range from $54,531- $74,846, depending on schedule. Salary to increase based on experience.

Qualifications

• High school graduate or equivalent.
• Minimum five (5) years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
  • Neonatal Resuscitation Program (NRP)
• Completion of Department of Transportation Air Medical Curriculum within six months of hire date
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover fixed wing call shifts
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The Flight Paramedic is responsible for working with the Flight Nurse in the delivery of advanced critical care to patients of Life Flight Network. The Flight Paramedic renders patient care in accordance to the guidelines and protocols of Life Flight Network.

Qualifications

• Respiratory Therapist licensure as appropriate to assigned location.
• Minimum (3) years experience as a Respiratory Therapist, preferably in a large metropolitan area
• Paramedic certification as appropriate to assigned location.
• Basic Life Support (BLS) certification.
• Advanced Cardiac Life Support (ACLS) certification.
• Pediatric Advanced Life Support (PALS) certification.
• Pre-hospital Trauma Life Support (PHTLS) certification.
• Neonatal Resuscitation Program (NRP) certification.
• Completion of Department of Transportation Air Medical Curriculum within six months of hire.
• Drivers must have a current, valid driver's license, at least three years of driving experience and be able to drive a ground ambulance.
• Complies with weight restrictions (maximum 250 pounds fully outfitted to perform the job).
• Passport and/or Entry into Canada maybe required based on location assignment.
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations.
• Ability to work varied shifts and cover fixed wing call shifts.
• All Clinical employees will be required to attend additional training and will sign a Training and Tuition Agreement form

The EMT is responsible for delivering timely, safe, and compassionate care to patients of Life Flight Network within their scope of practice. The EMT safely operates ground ambulances in accordance with the guidelines and protocols of Life Flight Network.

Qualifications

• High school graduate or equivalent
• Minimum of 2 years' experienced as a licensed driver or operator
• Current licensure and/or certification as listed below:
  • State EMT-Basic or Intermediate / Advanced as appropriate to assigned location
  • Basic Life Support (BLS)
  • State issued driver’s license with an insurable driving record
• Ability to communicate and work with a variety of people, one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

The Ground Paramedic is responsible for delivery of care to patients of the Life Flight Network. The Ground Paramedic provides patient care and safely operates ground ambulances, in accordance to the guidelines and protocols of Life Flight Network.

Starting salary for this position can range from $43,168- $59,244, depending on schedule. Salary to increase based on experience.

Qualifications

• High school graduate or equivalent
• Minimum three years experience as an EMT-Paramedic, preferably in a large metropolitan area
• Current licensure and/or certification as listed below:
  • Paramedic certification as appropriate to assigned location
  • Basic Life Support (BLS)
  • Neonatal Resuscitation Program
  • State issued driver’s license with an insurable driving record
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Pre-hospital Trauma Life Support (PHTLS)
• Strong leadership skills and ability to communicate and work with a variety of people one-on-one and in large groups, often in highly stressful situations
• Ability to work varied shifts and cover call shifts

The Maintenance Quality Assurance Inspector is responsible for ensuring the consistent application of Life Flight Network's maintenance quality standards and the adherence to Life Flight Network’s policies and regulatory requirements.

Qualifications

• Five years recent experience as an Airframe and Powerplant Mechanic
• Airframe and Powerplant Certification
• Inspection Authorization Certification Preferred
• Comprehensive knowledge of Federal Aviation Regulations
• Three years' FAR 135 turbine rotorcraft maintenance experience
• Three years' experience working for an EMS helicopter program preferred
• Maintenance experience on AW109, AW119 and PC12 aircraft preferred
• Proficient in Microsoft Office Suite
• Ability to work evenings, nights, holidays, and weekends as needed
• Valid Driver's license, automobile in good repair and proof of auto insurance
• Analytical abilities sufficient to handle complex technical and administrative matters and take initiative, creating, implementing and improving processes and policies
• Excellent verbal and written communication skills and an ability to communicate effectively with all levels of an organization

The Maintenance Training Manager will be responsible for planning, facilitating and designing maintenance training.

QUALIFICATIONS: 

• Bachelor's degree in Aviation Management, Maintenance or Technology or a related filed or equivalent combination of education and experience preferred
• Minimum 2 years’ experience in an a FAR135 aircraft maintenance or aviation support role
• Excellent verbal and written communication skills
• Ability to interpret technical training requirements
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Able to take initiative, creating, implementing and improving procedures
• Travel by personal or company vehicle throughout LFN’s service area is required. Some travel will require overnight stays.
• Must possess a valid Driver’s license and automobile in good repair. Must provide proof of auto insurance and meet Driver’s Policy requirements

GENERAL ACCOUNTABILITIES

• Performs, participates in or manages all duties related to maintenance training
• Determines training objectives
• Develops maintenance related curriculums to include all supporting training documents and aids
• Determines requirements for manufacture maintenance training needs based on operational and regulatory requirements
• Schedules all training including manufacturers and recurrent training
• Directs development of training content to ensure it is aligned with the company requirements according to the GOM, GMM and/or Policy & Procedures Manual
• Administers written and practical exams and writes performance reports to evaluate trainees’ performance
• Performs other functions as related to training as requested by the Director of Maintenance
• Conducts orientation sessions
• Creates testing and evaluation processes

JOB SUMMARY:

The Rotor Wing Mechanic provides onsite maintenance support for Life Flight Network (LFN) aircraft including management of base inventory, planning and scheduling aircraft maintenance, maintenance of the base library and LFN owned ground support equipment. This position is also responsible for aviation maintenance including assisting in planning, evaluating, developing, implementing and maintaining services for LFN in compliance with LFN’s FAA Part 135 air carrier certificate.

Starting salary for this position is $63,107 and up, depending on experience.

Qualifications:

• Completion of two years of an Aviation Science trade or vocational school, or equivalent combination of education and experience
• Three years as Airframe and Powerplant Mechanic required, Five years preferred
• Airframe and Powerplant Certification
• Inspection Authorization Certification preferred
• Responsible for having a thorough knowledge of Federal Aviation Regulations
• Three years of FAR 135 turbine rotorcraft maintenance experience
• Three years’ experience working for an EMS helicopter program preferred
• Maintenance experience on AW119 desirable
• Proficient in Microsoft Office Suite
• Analytical abilities sufficient to handle complex technical and administrative issues
• Ability to build and maintain positive relationships with internal and external customers
• Strong work ethic with team-oriented approach
• Must pass background check and pre-employment DOT drug test
• Ability to work overtime, evenings, and weekends as needed
• Excellent verbal and written communication skills
• Superior customer service skills and the ability to communicate effectively with all levels of an organization
• Able to take initiative, creating, implementing and improving procedures

General Accountabilities and Essential Functions:

• Inspect and repair aircraft parts, components, and systems.
• Perform scheduled and unscheduled maintenance on aircraft, aircraft systems and parts for base operations
• Perform inspections of completed work, aircraft systems, and parts based on aircraft schedule
• Update and maintain maintenance manuals, service bulletins, parts books and regulatory updates, and other technical directives
• Coordinate ordering, shipping, receiving of parts, supplies, tools, and warranty claims parts
• Clean and maintain interior and exterior of aircraft
• Coordinate aircraft maintenance schedules with assistance from the Maintenance Manager
• Maintain upkeep of work area, materials and tools
• Prepare and maintain documentation related to work activities in accordance with regulations and company policy
• Ensure all maintenance is accomplished and documented correctly
• Analyze and troubleshoot technical/inspection issues, providing guidance and resolution of problems
• Apply mathematical and analytical skills to duties
• Awareness and support of LFN goals through participation in continuous quality management
• Perform other duties as required

Qualifications

• Airframe and Powerplant Mechanic Certification

The Operational Control Center Specialist (OCS) is responsible for coordinating and following to conclusion all aspects of Life Flight Network aviation transports in conjunction with Communication Specialists, established protocols and procedures and with safety as the highest priority. The OCS is responsible for succinctly and professionally communicating with flight crew, weather services, communications centers, hospitals, FBOs, and other stakeholders.

Starting salary for this position is $55,536 and up, depending on experience.

General Accountabilities and Essential Functions:

• Ensure safe and efficient dispatch of aircraft
• Continuous monitoring of weather for all regions Life Flight Network services
• Provide weather updates to flights in progress
• Completes preflight risk assessment and verifies compliance on all submitted risk assessments prior to aircraft departure
• Coordinates services needed for flights in progress (fuel, hangar space, flight authorizations thru restricted areas)
• Obtain and accurately relay necessary information to Life Flight Network aircraft.
• Remain at console while any Life Flight Network aircraft has rotors or propellers spinning or any flight crew is on standby
• Remain on duty until relief is briefed and ready to begin shift
• As events occur, accurately, completely, uniformly, and legibly records all aspects of service requests within the electronic dispatch software
  and/or on the appropriate forms
• Understand and utilize all appropriate features of radio, telephone equipment and other equipment updates as they are installed
• Understand and utilize available mapping resources necessary for plotting service-request locations
• Proactively maintain thorough familiarization with geographical areas served by Life Flight Network
• Verify accuracy of all FAA documents and maintain records for required period as defined by the FAA

Qualifications

• High School Diploma or equivalent
• FAA Aircraft Dispatcher Certification preferred
• Knowledge of FAA and other regulatory requirements
• Previous air medical pilot or dispatch experience required
• Must be able to respond quickly and prioritize in a rapidly changing environment while maintaining a professional demeanor
• Excellent written and verbal interpersonal communication skills
• Ability to pass written and practical testing upon completion of required training

The Life Flight Network Aviation Compliance Evaluator provides instructional services to ensure company pilots are trained to deliver customer oriented, high quality air medical transport services in a safe and efficient manner. The pilot is expected to act as a proactive and integral team player, both in flight, and during ground operations, utilizing communication and technical skills which will strengthen the company goal of being held in highest regard within the HAA industry.

This position is based out of our headquarters in Aurora.  The schedule is 7 days on and 7 days off.

QUALIFICATIONS:

• Three years of experience as a Part 135 Pilot in Command in the Air Medical industry.
• Bachelor’s Degree in Aviation Management, a related field or equivalent combination of education and experience required.
• Proficient in Microsoft Office Suite.
• Excellent verbal, written and presentation skills, with the ability to communicate effectively at all levels.
• Able to take initiative to create, implement and improve procedures and policies.
• Travel by personal or company vehicle throughout LFN’s service area, a valid driver’s license, automobile in good repair and proof of auto insurance is required.
• Current Certified Flight Instructor Certification (CFII) preferred.
• Airline Transport Pilot Certification (ATP) preferred. 
• 3000 hours of rotor wing experience as Pilot in Command.
• 2000 hours of turbine engine time.
• 100 hours of unaided night-time experience
• 100 hours of Night Vision Goggle (NVG) experience.
• Minimum 100 hours Simulated / Actual instrument time required.
• AW119 and B407 experience preferred.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Performs as Check Airman, Flight Instructor, and Ground Instructor.
• Evaluates operational compliance including all aspects of safety, flight operations, maintenance operations, and other procedures and policies as described in the General Operations Manual.
• Will correct out-of-compliance issues immediately. When unable to make immediate corrections the Instructor Pilot/ Check airman will coordinate with the regional Assistant Chief Pilot to ensure the problem is corrected.
• Has authority to shut down base operations when appropriate for out of compliance or for safety issues.
• Reports all out-of-compliance issues to the Chief Pilot, Assistant Chief Pilot(s).
• Ensures that standardized training and checking procedures provided by the certificate are adhered to.
• Assists the Training Manager in all pilot record keeping requirements in accordance with applicable FARs and policies.
• Continues in educational betterment, e.g. computer training, ground and flight training.
• Submits required reports in a timely manner.
• Operates advanced aviation training devices (AATDs) including movement of the device.
• Operates full motion simulators.
• Assists in the development and implementation of flight and ground training schedules.
• Is knowledgeable of FARs and Life Flight Network’s General Operations Manual and other required manuals.
• Assists the Chief Pilot and Assistant Chief Pilot(s) in the development of the aircraft checklist and Life Flight Network’s Pilot Training Programs.
• Assists the Chief pilot, Assistant Chief Pilots and Chief Safety Officer in investigating aviation mishaps and performing root cause analyses.
• Will develop and conduct (as appropriate):
  • Basic indoctrination training
  • Initial and recurrent ground training
  • Initial and recurrent flight training
  • Instrument training (ground and flight)
  • Night vision goggle (NVG) training (ground and flight)
• Ensures a pilot’s eligibility for the position prior to beginning any training and prior to each evaluation by reviewing all pertinent data on the pilot certificate (i.e. category and class, pilot ratings, English proficient, limitations - if any, and signature) and medical certificate (class, date, limitations, and signatures).
• Performs other duties as assigned by the Chief Pilot or Aviation Training Manager.
• Supports the Safety and Risk Management Agreement and actively advocates LFN’s safety culture. LFN values Integrity above loyalty. Do the right thing every time, even when you think no one is looking.  SILENCE IS NOT AN OPTION.

The Rotor Wing Pilot is responsible for professionally and safely operating aircraft for Life Flight Network to facilitate care of critically ill and/or injured patients. The Rotor Wing Pilot will possess strong aviation skills, a keen sense of safety, superior customer service skills, and the ability to effectively communicate with a variety of people, one-on-one and in large groups, sometimes in highly stressful situations.

Starting salary for this position is $79,497 and up, depending on experience.

Qualifications

• High School diploma or equivalent required
• Bachelor's Degree preferred
• Minimum of 1500 hours total time as pilot in command
• Minimum of 2000 hours R/W time required
• Minimum 50 hours Simulated / Actual instrument time required
• Minimum 100 hours of unaided night time required
• Minimum 1000 R/W Turbine hours required
• Pilots with air medical transportation experience are preferred
• Pilots with NVG experience are preferred
• Mountain experience is preferred. Experience evaluated on a case-by-case basis
• Must hold a FAA Commercial Helicopter Certificate with Instrument Helicopter Rating
• Airline Transport Pilot certificate (ATP) preferred
• Must have and maintain a FAA second class flight physical
• Performs pre- and post-flight inspections. Plans flights, assists in loading of passengers, baggage and cargo, and analyzes weather conditions
• Maintains logs and records, as required, and prepares written reports
• Operates aircraft tug, tractor, and/or ground handling equipment
• Agusta 119 / 109 experience preferred
• Proficient in Microsoft Office Suite
• Excellent grammar; verbal and written communication, and customer service skills
• Travel by personal or company vehicle throughout Life Flight Network's service area is required